B_UKK The Role of Conflicts in Communication

University of Finance and Administration
Summer 2022
Extent and Intensity
1/1/0. 3 credit(s). Type of Completion: z (credit).
Teacher(s)
Ing. Mgr. Oldřich Johannes Petr (seminar tutor)
Ing. Pavel Rosenlacher, Ph.D. (seminar tutor)
Guaranteed by
Mgr. Michal Tomčík, PhD.
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Dita Egertová
Timetable of Seminar Groups
B_UKK/cMMO: each odd Monday 14:00–14:44 M23, each odd Monday 14:45–15:30 M23, O. Petr
B_UKK/cMPH: each even Thursday 12:15–12:59 E230, each even Thursday 13:00–13:45 E230, P. Rosenlacher
B_UKK/pMMO: each even Monday 14:00–14:44 M23, each even Monday 14:45–15:30 M23, O. Petr
B_UKK/pMPH: each even Thursday 10:30–11:14 E230, each even Thursday 11:15–12:00 E230, P. Rosenlacher
B_UKK/vMPH: Fri 18. 2. 14:00–15:30 E306, 15:45–17:15 E306, Fri 4. 3. 14:00–15:30 E306, 15:45–17:15 E306, Fri 22. 4. 14:00–15:30 E306, 15:45–17:15 E306, P. Rosenlacher
Prerequisites
Basic knowledge of general psychology, personal psychology and social psychology.
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
The discipline is conceived as theoretical and practical. Students will acquire the necessary theoretical basis of knowledge in the area of ​​interpersonal communication, which will learn to apply successfully in practice in solving model situations. At the end of this course the student will be able to communicate effectively, to present his / her intentions and to advocate his / her views effectively and at the required level. They will acquire the skills to identify conflicts resources and symptoms, understand and solve different types of conflicts and, on this basis, propose ways of dealing with conflict situations and methods to prevent these situations. Through practical exercises they learn how to analyze individual aspects of interpersonal communication and acquire the skills of creating both short and long-term conflict management strategies, and learn to avoid conflicting situations, especially in day-to-day communication. The lessons are aimed at enhancing the competencies in the given area and enhancing the personality profile of course participants (elimination of tricks and other negative manifestations).
Learning outcomes
At the end of this course the student will be able to understand and explain the following questions and problems: • explain the causes of conflicts, • identify sources and consequently conflict symptoms, • Understand the different types of conflicts and their solutions, • to propose ways of addressing conflict situations and methods to prevent such situations, • analyze individual aspects of conflict between individuals and between groups, identify the most common sources of conflict, • They will acquire the skills to create both short-term and long-term conflict management strategies, they will learn how to prevent conflicting situations, especially in day-to-day communication.
Syllabus
  • 1. Introduction to interpersonal communication. Definition of human communication. Communication context. 2. Communication strategies and interpersonal relationships as a framework. Constructs about yourself and about the world. 3. Healthy communication. Characteristics of healthy communication, positive communication. 4. Listening in interpersonal communication. 5. Assertive communication and its rules. 6. Nonverbal communication, its functions and channels. 7. Myths, mistakes and mistakes in interpersonal communication. Disturbances in interpersonal communication. 8. Human communication based on transactional analysis. 9. Managing Interpersonal Conflict. Principles and patterns of conflicts. 10. Role of personality in conflict. Stress, interpersonal relationships, and the incompatibility of roles. 11. Workplace Conflict, Modeling, and Conflict Resolution Options. 12. Prevention of conflicts and prevention.
Literature
    required literature
  • VYBRÍRAL, Z. Psychologie komunikace. Praha: Portál, 2009. ISBN 978-80-7367-387-1
  • KŘIVOHLAVÝ, J. Konflikty mezi lidmi. Praha: Portál, 2008. ISBN 978-80-7367-407-6.
  • BEDNÁŘ, V. Konflikty ve firmách. Praha: Management Press, 2015. ISBN 978-80-247-3780-5.
  • PLAMÍNEK, J. Konflikty a vyjednávání. Praha: Grada Publishing, 2012. ISBN 978-80-247-4485-8.
  • BĚLOHLÁVEK, F. 25 typů lidí - jak s nimi jednat, jak je vést a motivovat. Praha: Grada Publishing, 2016. ISBN 978-80-247-5872-5.
  • MEDLÍKOVÁ, O. Umíme to s konfliktem. Praha: Grada Publishing, 2012. ISBN 978-80-247-4016-4.
    recommended literature
  • VACÍNOVÁ, T. Psychologie. Trendy oboru v dějinných souvislostech. Praha: 2018. VŠFS, a.s. ISBN 978-80-7408-152-1.
  • HAYES, N. Základy sociální psychologie. Praha: Portál, 2013. ISBN 978-80-262-0534-0.
  • EGGERT, M. A., FALZON, W. Řešení konfliktů. Praha: Portál, 2005. ISBN 978-80-7367-011-9.
  • KOMÁRKOVÁ, R., SLAMĚNÍK, I. VÝROST, J. (Eds.). Aplikovaná sociální psychologie III. Sociálně psychologický výcvik. Praha: Grada Publishing, 2001. ISBN 80-247-0180-4.
  • PLAMÍNEK, J. Jak řešit konflikty. 27 pravidel pro efektivní vyjednávání. Praha: Grada Publishing, 2006. ISBN 978-80-247-1591-0.
  • ČAKRT, M. Konflikty v řízení a řízení konfliktů. Praha: Management Press, 2000. ISBN 978-80-85943-81-6.
  • PLAMÍNEK, J. Komunikační dovednosti v praxi. Praha: Grada Publishing, 2003. ISBN 978-80-247-0650-4.
  • PLAMÍNEK, J. Řešení konfliktů a umění rozhodovat. Praha: Argo, 1994. ISBN 978-80-247-8459-6.
  • HARTL, P. a H. HARTLOVÁ. Psychologický slovník. Praha: Portál, 2009. ISBN 978-807-3675-691.
Teaching methods
Daily attendance: lectures and exercises. Combined form: lectures in the range of 6 teaching hours per semester Scope of compulsory participation in education: a minimum mandatory participation in the exercise in full-time study is 75%.
Assessment methods
Methods of assessment: Credit (3 credits) Conditions of credit seminar work on selected any type of conflict in the range of 3-4 pages. Contents of work should demonstrate the ability to apply knowledge to solve specific conflict situations (eg. Work, partner, personal ect). Full-time students will work together to present the seminars.
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.
The course is also listed under the following terms Summer 2008, Summer 2009, Summer 2010, Winter 2010, Summer 2011, Winter 2011, Winter 2012, Winter 2013, Winter 2014, Winter 2015, Winter 2016, Winter 2017, Summer 2018, Summer 2019, Summer 2020, Summer 2021.
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