BA_QM Quality Management

Vysoká škola finanční a správní
zima 2024
Rozsah
2/1/0. 16 hodin KS/semestr. 6 kr. Ukončení: zk.
Garance
Ing. Miroslav Halouzka, CSc.
Katedra ekonomie a managementu (FES, KEM) – Katedry – Vysoká škola finanční a správní
Kontaktní osoba: Bc. Kateřina Konupková
Omezení zápisu do předmětu
Předmět je otevřen studentům libovolného oboru.
Cíle předmětu
Students will study the role of Quality Management in the Companies today .The role of Quality on the World market place and vital connection between Quality and Global Competitiveness.Importance of understanding the Quality today, change between traditional view of Quality and Total Quality concept ,which is quite different. Comprehensive understanding the Quality ,which decides about the success on the market. Students will be also informed about concrete Quality systems and implementation procedure in companies. Specifically will get information about ISO,VDA system.
Výstupy z učení
Students will get overview about the Quality at globalization period, will get understanding that quality approach /quality management is not only about the quality of the product or provided service, but about broaden approach to the managing the company.Students will be able to work with quality categories like costs of quality and their measurement. Students will get also orientation in practical implementation of the quality standards and will realise the role of quality versus costs / price of the product , what will decide about their success on the market places around the world.Students will be able to manage the quality policy in the companies.
Osnova
  • 1. What is Quality, Value and Quality,Total Quality Approach-definition,Two views of Quality, Quality Management 2.Keys to total Quality success,the future of Quality management in the 21st century 3.Quality and Global competitivness,Cost of poor Quality,Factors inhibiting competitivness of international competitors,Quality practices in Asian countries and USA 4.Strategic management,Planning and execution for competitive advantage,conducting SWOT analyses, Executing strategic plan 5.Developing the Vision,Mission, Guiding principles and developing broad strategic goals 6.Quality management - Ethics approach and social responsibility 7.Partnership and strategic Alliances,Partnership with customers,suppliers, potential suppliers, employees and global partnering 8.Quality culture- changing Attitudes, customer satisfaction,Retention and Loyalty 9.Employee empowerment, Leadership and change management role 10.Quality system ISO (ISO 9001), Quality Manual - content: engaged parties,Quality Risks,Documentation,environment,product, services,responsibility x competences, activity description,recommendation 11.Quality and process management, Processes identification, planning,Quality policy, Risk Analyses (SWOT ,FMEA)Risk management process,Quality objectives in the company 12.Quality costs, Quality measurement,Quality change in the company, effective communication throughout the company
Literatura
    doporučená literatura
  • The Art of Service - Quality Management Publishing. Quality Management A Complete Guide - 2023 Edition Paperback – April 7, 2023. ISBN 978-1038807731
  • David L. Goetsch,, Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality (7th Edition). ISBN 013255898X
  • ISO 14000 A Complete Guide - 2021 Edition Paperback – January 4, 2021. ISBN 978-1867449027
  • Dr. Wesley E. Donahue. Unlocking Lean Six Sigma: A Competency-Based Approach to Applying Continuous Process Improvement Principles and Best Practices (Competency Based Books for Structured Learning) Paperback – January 18, 2021. ISBN 979-8594575363
Metody hodnocení
Hodnocení studenta se opírá o vypracování zápočtové práce a poté absolvuje ústní zkoušku. K vypracování zápočtové práce, obdrží student jedno téma, které se týká problematiky řízení kvality a očekává se jeho přístup, jeho osobní názor na danou problematiku. Rozsah práce by měl být minimálně 2 stránky .
Vyučovací jazyk
Angličtina
Další komentáře
Předmět je dovoleno ukončit i mimo zkouškové období.
Předmět je zařazen také v obdobích zima 2020, zima 2021, zima 2022, zima 2023.
  • Statistika zápisu (nejnovější)
  • Permalink: https://is.vsfs.cz/predmet/vsfs/zima2024/BA_QM