BA_RoCC Role of Conflicts in Communication

Vysoká škola finanční a správní
léto 2022
Rozsah
1/1/0. 12 hodin KS/semestr. 3 kr. Doporučované ukončení: z. Jiná možná ukončení: zk.
Vyučující
doc. Dr. Mgr. Lukáš Novotný, M.A. (cvičící)
Garance
doc. Dr. Mgr. Lukáš Novotný, M.A.
Sekce managementu a marketingu (FES, KEM) – Katedra ekonomie a managementu (FES, KEM) – Katedry – Vysoká škola finanční a správní
Kontaktní osoba: Bc. Kamila Procházková
Rozvrh seminárních/paralelních skupin
BA_RoCC/cMCPH: každý lichý pátek 10:30–11:14 E228, každý lichý pátek 11:15–12:00 E228, L. Novotný
BA_RoCC/pMCPH: každý lichý pátek 8:45–9:29 E228, každý lichý pátek 9:30–10:15 E228, L. Novotný
Předpoklady
Basic knowledge of general psychology, personal psychology and social psychology.
Omezení zápisu do předmětu
Předmět je otevřen studentům libovolného oboru.
Cíle předmětu
The discipline is conceived as theoretical and practical. Students will acquire the necessary theoretical basis of knowledge in the area of ​​interpersonal communication, which will learn to apply successfully in practice in solving model situations. At the end of this course the student will be able to communicate effectively, to present his / her intentions and to advocate his / her views effectively and at the required level. They will acquire the skills to identify conflicts resources and symptoms, understand and solve different types of conflicts and, on this basis, propose ways of dealing with conflict situations and methods to prevent these situations. Through practical exercises they learn how to analyze individual aspects of interpersonal communication and acquire the skills of creating both short and long-term conflict management strategies, and learn to avoid conflicting situations, especially in day-to-day communication. The lessons are aimed at enhancing the competencies in the given area and enhancing the personality profile of course participants (elimination of tricks and other negative manifestations).
Výstupy z učení
At the end of this course the student will be able to understand and explain the following questions and problems: • explain the causes of conflicts, • identify sources and consequently conflict symptoms, • Understand the different types of conflicts and their solutions, • to propose ways of addressing conflict situations and methods to prevent such situations, • analyze individual aspects of conflict between individuals and between groups, identify the most common sources of conflict, • They will acquire the skills to create both short-term and long-term conflict management strategies, they will learn how to prevent conflicting situations, especially in day-to-day communication.
Osnova
  • 1. Introduction to interpersonal communication. Definition of human communication. Communication context. 2. Communication strategies and interpersonal relationships as a framework. Constructs about yourself and about the world. 3. Healthy communication. Characteristics of healthy communication, positive communication. 4. Listening in interpersonal communication. 5. Assertive communication and its rules. 6. Nonverbal communication, its functions and channels. 7. Myths, mistakes and mistakes in interpersonal communication. Disturbances in interpersonal communication. 8. Human communication based on transactional analysis. 9. Managing Interpersonal Conflict. Principles and patterns of conflicts. 10. Role of personality in conflict. Stress, interpersonal relationships, and the incompatibility of roles. 11. Workplace Conflict, Modeling, and Conflict Resolution Options. 12. Prevention of conflicts and prevention.
Literatura
    doporučená literatura
  • ZICH, František. Marketing Communication and Way of Life. In KUBÁTOVÁ, H. et al. Ways of Life in the Late Modernity. Olomouc: Palackého Univerzita Olomouc, 2013, s. s. 229-244. ISBN 978-80-244-3450-6. info
    neurčeno
  • PÍSAŘ, Přemysl a María MAZO. CONTROLLING, COMMUNICATION AND CORPORATE CULTURE – THE OPPORTUNITIES FOR SMES. Economics & Sociology. Poland: Centre of Sociological Research, 2020, roč. 13, č. 3, s. 113-132. ISSN 2071-789X. Dostupné z: https://dx.doi.org/10.14254/2071-789X.2020/13-3/8. URL info
  • ROSENLACHER, Pavel. Degree of extroversion of university students of marketing communication. AD ALTA: Journal of interdisciplinary research. Hradec Králové: Magnanimitas, 2020, roč. 10, č. 2, s. 281-284. ISSN 1804-7890. Dostupné z: https://dx.doi.org/10.33543/1002. URL info
  • HES, Aleš, M. KOUBOVÁ a T. CHLUMSKÁ. Changes of value structures and the importance of the intercultural communication in modern society. Communication Today. Trnava: Univerzita Cyrila a Metoda v Trnave, 2015, roč. 6, č. 1, s. 16-23. ISSN 1338-130X. info
  • ZÁŠKODNÝ, Přemysl a KOL. Educational & Didactic Communication 2012, Vol.1 Educational Data Mining and Its Application (monograph). Bratislava, Slovakia: Didaktis, 2013. ISBN 978-80-89160-97-6. URL info
  • ZÁŠKODNÝ, Přemysl, H. DANG THI THU, V. FASURA, D. MASNÁ, A. VLČEK, B. VESELÁ, M. BARTONOVÁ, Vladislav PAVLÁT, Ivan HAVLÍČEK, M. PASTA, V. ŘÍSKÝ, M. SOUČEK a M. ŠEBEST. Educational & Didactic Communication 2013. Vol. 1 Algorithms as Significant Result of Data Mining Approach. Bratislava: Didaktis, 2013, 229 s. ISBN 978-80-8166-000-9. URL info
  • ROUBAL, Ondřej a Karel HAVLÍČEK. Individualization, insecurity and confidence in the context of social effects and marketing communication. Kyjev: Editorial Office, 2013, No. 7 (145), s. p. 439-450. ISSN 1993-6788. info
  • PAVLŮ, Dušan. Marketing and Marketing Communication in SMEs. European Research Studies Journal. Greece: University of Piraeus, 2013, Vol. XVI, č. 4, s. 113-126. ISSN 1108-2976. info
  • KUNZ, Vilém. Application of Ethical Principles in the Society Through the Form of the Communication of CSR Programmes in Education. In Marketingová komunikace/Moderní vzdělávací postupy ve výuce marketingové komunikace v rámci terciárního vzdělávání. 2011. info
  • ZÁŠKODNÝ, Přemysl, Ivan HAVLÍČEK, Vladislav PAVLÁT a A KOL. Educational and Didactic Communication. Bratislava: Didaktis, 2011, 167 s. ISBN 978-80-89160-93-8. info
  • ZICH, František. Social context of marketing communication – as subject matter of sociology. In Marketing Communications / Modern Educational Methods in Teaching Marketing Communications in Tertiary Education. Praha: Vysoká škola finanční a správní, o.p.s., 2011, 9 s. ISBN 978-80-7408-055-5. info
Výukové metody
Daily attendance: lectures and exercises. Combined form: lectures in the range of 6 teaching hours per semester Scope of compulsory participation in education: a minimum mandatory participation in the exercise in full-time study is 75%.
Metody hodnocení
Methods of assessment: Credit (3 credits) Conditions of credit seminar work on selected any type of conflict in the range of 3-4 pages. Contents of work should demonstrate the ability to apply knowledge to solve specific conflict situations (eg. Work, partner, personal ect). Full-time students will work together to present the seminars.
Vyučovací jazyk
Angličtina
Další komentáře
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