Course Information

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2/0. 3 credit(s). Type of Completion: z (credit).

Guaranteed by

PhDr. Petr Kopáček
Subdepartment of Social Sciences – Department of Social Sciences – Departments – University of Finance and Administration
Contact Person: Dita Egertová

Prerequisites

NA_CS_1 Communication Skills 1
The requirement for the completion of this course is completion of the course NA_CS_1.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing essential business communication skills that provide students with communication skills necessary to succeed in business, management and job market administration. Accent is on job recruitment techniques, question and discussion techniques and intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business communication skills: presentations, job interview techniques, attending and leading meetings, resolving problematic situations, questioning, arguing and discussing, negotiating. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously. 4. Development of intercultural competences: understanding the principles of language pragmatics, intercultural communication and body language. 5. Writing: acquiring the proficiency in writing authentic business correspondence and documentation – formal and informal e-mails, formal correspondence, CV, social media presentation, press release. 6. Company culture: monitoring the company profiles, management structure and culture with a special focus on intercultural variation.

Learning outcomes

The course output: The students will acquire basic communication skills necessary to succeed in business, management and job market administration. They will get acquainted with job recruitment techniques, questioning, and the discussion techniques used in intercultural business communication and management. The students will understand better communication processes applied in different business situations.

Syllabus

• COURSE OUTLINE: BLOCK 1 – INTERVIEW TECHNIQUES: Reading: Wursten & Fadrhonc. Writing: Culture relevant small talk topics. Week 1 - Theory: Interviews. Practice: Focus and attention; Active listening. Week 2 - Theory: Accommodation theory. Practice: Body language – mirroring, Echo questions. Week 3 Theory: Interview question types. Speaking: Open-ended vs. close-ended questions; Behavioral interview method. BLOCK 2 – INTERCULTURAL COMPETENCE TESTING: Reading: Hall 1988; Hampden-Turner & Trompenaars, 2000; Hofstede, Hofstede & Minkov, 2004; Nollen, 2003. Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31 Writing: Intercultural competence testing guide Week 4 - Theory: Culture shock theory; Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 5 - Theory: Dimensions of culture - Edward Hall. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 6 - Theory: Dimensions of culture – Geert Hofstede. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 7 - Theory: Dimensions of culture – Fons Trompenaars. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). BLOCK 3 – QUESTIONS AND DISCUSSION: Country profile presentations Week 8 – Theory: Turn-taking. Practice: Language of discussions; Leading discussions, active listening, building rapport; Country profile presentations. Week 9 – Theory: Discussion question types. Practice: Precision questions, dealing with problematic situations; Country profile presentations. Week 10 – Theory: Focus groups. Practice: Leading focus group discussions, further questioning techniques; Country profile presentations. Week 11 – Review and summary. Practice: Country profile presentations. Week 12 – Review and summary: FINAL TEST; INTERCULTURAL COMPETENCE TESTING GUIDE (due).

Literature

required literature
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31
• Sieglova, D. (2015). Communication Skills II: Intercultural Communication and Competence Skills. (NA_CS2_LS2015 Handbook - unpublished)
• NWT Literacy Council (2012). Soft-skills for Work. ISBN: 978-1-896472-39-3. E-book.
• NWT Literacy Council (2012). Getting the Job: Workbook. ISBN: 978-1-896472-42-3. E-book.
• Wilson, K., & Wauson, J. (2011). AMA Handbook of Business Documents : Guidelines and sample documents that make business writing easy. New York: Amer. e-book.

recommended literature
• Downes, C. (2009). Cambridge English for Job-hunting. Cambridge University Press. ISBN: 0521722152
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3

not specified
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Related writing exercises and home assignments will complement the speaking practice. Minimum class participation: 75%

Assessment methods

Requirements and assessment: 1. Intercultural Competence Testing Guide (due W12) 2. Country profile presentation (due W11) 3. Final test (W12) Minimum class participation: 75%

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2/0. 3 credit(s). Recommended Type of Completion: z (credit). Other types of completion: zk (examination).

Teacher(s)

Mirela Moldoveanu, M.Sc., Ph.D. (seminar tutor)

Guaranteed by

PhDr. Petr Kopáček
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Dita Egertová

Timetable of Seminar Groups

NA_CS_2/cMCPH: each odd Thursday 10:30–11:14 S22, each odd Thursday 11:15–12:00 S22, each odd Thursday 12:15–12:59 S22, each odd Thursday 13:00–13:45 S22, except Thu 15. 2., except Thu 25. 4. ; and Mon 19. 2. 10:30–12:00 S26, 12:15–13:45 S26, M. Moldoveanu

Prerequisites

NA_CS_1 Communication Skills 1
The requirement for the completion of this course is completion of the course NA_CS_1.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing essential business communication skills that provide students with communication skills necessary to succeed in business, management and job market administration. Accent is on job recruitment techniques, question and discussion techniques and intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business communication skills: presentations, job interview techniques, attending and leading meetings, resolving problematic situations, questioning, arguing and discussing, negotiating. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously. 4. Development of intercultural competences: understanding the principles of language pragmatics, intercultural communication and body language. 5. Writing: acquiring the proficiency in writing authentic business correspondence and documentation – formal and informal e-mails, formal correspondence, CV, social media presentation, press release. 6. Company culture: monitoring the company profiles, management structure and culture with a special focus on intercultural variation.

Learning outcomes

The course output: The students will acquire basic communication skills necessary to succeed in business, management and job market administration. They will get acquainted with job recruitment techniques, questioning, and the discussion techniques used in intercultural business communication and management. The students will understand better communication processes applied in different business situations.

Syllabus

• COURSE OUTLINE: BLOCK 1 – INTERVIEW TECHNIQUES: Reading: Wursten & Fadrhonc. Writing: Culture relevant small talk topics. Week 1 - Theory: Interviews. Practice: Focus and attention; Active listening. Week 2 - Theory: Accommodation theory. Practice: Body language – mirroring, Echo questions. Week 3 Theory: Interview question types. Speaking: Open-ended vs. close-ended questions; Behavioral interview method. BLOCK 2 – INTERCULTURAL COMPETENCE TESTING: Reading: Hall 1988; Hampden-Turner & Trompenaars, 2000; Hofstede, Hofstede & Minkov, 2004; Nollen, 2003. Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31 Writing: Intercultural competence testing guide Week 4 - Theory: Culture shock theory; Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 5 - Theory: Dimensions of culture - Edward Hall. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 6 - Theory: Dimensions of culture – Geert Hofstede. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 7 - Theory: Dimensions of culture – Fons Trompenaars. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). BLOCK 3 – QUESTIONS AND DISCUSSION: Country profile presentations Week 8 – Theory: Turn-taking. Practice: Language of discussions; Leading discussions, active listening, building rapport; Country profile presentations. Week 9 – Theory: Discussion question types. Practice: Precision questions, dealing with problematic situations; Country profile presentations. Week 10 – Theory: Focus groups. Practice: Leading focus group discussions, further questioning techniques; Country profile presentations. Week 11 – Review and summary. Practice: Country profile presentations. Week 12 – Review and summary: FINAL TEST; INTERCULTURAL COMPETENCE TESTING GUIDE (due).

Literature

required literature
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31
• Sieglova, D. (2015). Communication Skills II: Intercultural Communication and Competence Skills. (NA_CS2_LS2015 Handbook - unpublished)
• NWT Literacy Council (2012). Soft-skills for Work. ISBN: 978-1-896472-39-3. E-book.
• NWT Literacy Council (2012). Getting the Job: Workbook. ISBN: 978-1-896472-42-3. E-book.
• Wilson, K., & Wauson, J. (2011). AMA Handbook of Business Documents : Guidelines and sample documents that make business writing easy. New York: Amer. e-book.

recommended literature
• Downes, C. (2009). Cambridge English for Job-hunting. Cambridge University Press. ISBN: 0521722152
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3

not specified
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Related writing exercises and home assignments will complement the speaking practice. Minimum class participation: 75%

Assessment methods

Requirements and assessment: 1. Intercultural Competence Testing Guide (due W12) 2. Country profile presentation (due W11) 3. Final test (W12) Minimum class participation: 75%

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2/0. 3 credit(s). Recommended Type of Completion: z (credit). Other types of completion: zk (examination).

Teacher(s)

PhDr. Petr Kopáček (seminar tutor)

Guaranteed by

PhDr. Petr Kopáček
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Bc. Kamila Procházková

Timetable of Seminar Groups

NA_CS_2/cMCPH: Wed 15:45–16:29 S11, Wed 16:30–17:15 S11, except Wed 15. 3. ; and Thu 23. 3. 8:45–10:15 S22, P. Kopáček

Prerequisites

NA_CS_1 Communication Skills 1
The requirement for the completion of this course is completion of the course NA_CS_1.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing essential business communication skills that provide students with communication skills necessary to succeed in business, management and job market administration. Accent is on job recruitment techniques, question and discussion techniques and intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business communication skills: presentations, job interview techniques, attending and leading meetings, resolving problematic situations, questioning, arguing and discussing, negotiating. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously. 4. Development of intercultural competences: understanding the principles of language pragmatics, intercultural communication and body language. 5. Writing: acquiring the proficiency in writing authentic business correspondence and documentation – formal and informal e-mails, formal correspondence, CV, social media presentation, press release. 6. Company culture: monitoring the company profiles, management structure and culture with a special focus on intercultural variation.

Learning outcomes

The course output: The students will acquire basic communication skills necessary to succeed in business, management and job market administration. They will get acquainted with job recruitment techniques, questioning, and the discussion techniques used in intercultural business communication and management. The students will understand better communication processes applied in different business situations.

Syllabus

• COURSE OUTLINE: BLOCK 1 – INTERVIEW TECHNIQUES: Reading: Wursten & Fadrhonc. Writing: Culture relevant small talk topics. Week 1 - Theory: Interviews. Practice: Focus and attention; Active listening. Week 2 - Theory: Accommodation theory. Practice: Body language – mirroring, Echo questions. Week 3 Theory: Interview question types. Speaking: Open-ended vs. close-ended questions; Behavioral interview method. BLOCK 2 – INTERCULTURAL COMPETENCE TESTING: Reading: Hall 1988; Hampden-Turner & Trompenaars, 2000; Hofstede, Hofstede & Minkov, 2004; Nollen, 2003. Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31 Writing: Intercultural competence testing guide Week 4 - Theory: Culture shock theory; Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 5 - Theory: Dimensions of culture - Edward Hall. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 6 - Theory: Dimensions of culture – Geert Hofstede. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 7 - Theory: Dimensions of culture – Fons Trompenaars. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). BLOCK 3 – QUESTIONS AND DISCUSSION: Country profile presentations Week 8 – Theory: Turn-taking. Practice: Language of discussions; Leading discussions, active listening, building rapport; Country profile presentations. Week 9 – Theory: Discussion question types. Practice: Precision questions, dealing with problematic situations; Country profile presentations. Week 10 – Theory: Focus groups. Practice: Leading focus group discussions, further questioning techniques; Country profile presentations. Week 11 – Review and summary. Practice: Country profile presentations. Week 12 – Review and summary: FINAL TEST; INTERCULTURAL COMPETENCE TESTING GUIDE (due).

Literature

required literature
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31
• Sieglova, D. (2015). Communication Skills II: Intercultural Communication and Competence Skills. (NA_CS2_LS2015 Handbook - unpublished)
• NWT Literacy Council (2012). Soft-skills for Work. ISBN: 978-1-896472-39-3. E-book.
• NWT Literacy Council (2012). Getting the Job: Workbook. ISBN: 978-1-896472-42-3. E-book.
• Wilson, K., & Wauson, J. (2011). AMA Handbook of Business Documents : Guidelines and sample documents that make business writing easy. New York: Amer. e-book.

recommended literature
• Downes, C. (2009). Cambridge English for Job-hunting. Cambridge University Press. ISBN: 0521722152
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3

not specified
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Related writing exercises and home assignments will complement the speaking practice. Minimum class participation: 75%

Assessment methods

Requirements and assessment: 1. Intercultural Competence Testing Guide (due W12) 2. Country profile presentation (due W11) 3. Final test (W12) Minimum class participation: 75%

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2/0. 3 credit(s). Recommended Type of Completion: z (credit). Other types of completion: zk (examination).

Teacher(s)

Mirela Moldoveanu, M.Sc., Ph.D. (seminar tutor)

Guaranteed by

Mirela Moldoveanu, M.Sc., Ph.D.
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Lenka Pokorná

Timetable of Seminar Groups

NA_CS_2/cMCPH: Wed 10:30–11:14 S33, Wed 11:15–12:00 S33, M. Moldoveanu

Prerequisites

NA_CS_1 Communication Skills 1
The requirement for the completion of this course is completion of the course NA_CS_1.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing essential business communication skills that provide students with communication skills necessary to succeed in business, management and job market administration. Accent is on job recruitment techniques, question and discussion techniques and intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business communication skills: presentations, job interview techniques, attending and leading meetings, resolving problematic situations, questioning, arguing and discussing, negotiating. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously. 4. Development of intercultural competences: understanding the principles of language pragmatics, intercultural communication and body language. 5. Writing: acquiring the proficiency in writing authentic business correspondence and documentation – formal and informal e-mails, formal correspondence, CV, social media presentation, press release. 6. Company culture: monitoring the company profiles, management structure and culture with a special focus on intercultural variation.

Learning outcomes

The course output: The students will acquire basic communication skills necessary to succeed in business, management and job market administration. They will get acquainted with job recruitment techniques, questioning, and the discussion techniques used in intercultural business communication and management. The students will understand better communication processes applied in different business situations.

Syllabus

• COURSE OUTLINE: BLOCK 1 – INTERVIEW TECHNIQUES: Reading: Wursten & Fadrhonc. Writing: Culture relevant small talk topics. Week 1 - Theory: Interviews. Practice: Focus and attention; Active listening. Week 2 - Theory: Accommodation theory. Practice: Body language – mirroring, Echo questions. Week 3 Theory: Interview question types. Speaking: Open-ended vs. close-ended questions; Behavioral interview method. BLOCK 2 – INTERCULTURAL COMPETENCE TESTING: Reading: Hall 1988; Hampden-Turner & Trompenaars, 2000; Hofstede, Hofstede & Minkov, 2004; Nollen, 2003. Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31 Writing: Intercultural competence testing guide Week 4 - Theory: Culture shock theory; Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 5 - Theory: Dimensions of culture - Edward Hall. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 6 - Theory: Dimensions of culture – Geert Hofstede. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 7 - Theory: Dimensions of culture – Fons Trompenaars. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). BLOCK 3 – QUESTIONS AND DISCUSSION: Country profile presentations Week 8 – Theory: Turn-taking. Practice: Language of discussions; Leading discussions, active listening, building rapport; Country profile presentations. Week 9 – Theory: Discussion question types. Practice: Precision questions, dealing with problematic situations; Country profile presentations. Week 10 – Theory: Focus groups. Practice: Leading focus group discussions, further questioning techniques; Country profile presentations. Week 11 – Review and summary. Practice: Country profile presentations. Week 12 – Review and summary: FINAL TEST; INTERCULTURAL COMPETENCE TESTING GUIDE (due).

Literature

required literature
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31
• Sieglova, D. (2015). Communication Skills II: Intercultural Communication and Competence Skills. (NA_CS2_LS2015 Handbook - unpublished)
• NWT Literacy Council (2012). Soft-skills for Work. ISBN: 978-1-896472-39-3. E-book.
• NWT Literacy Council (2012). Getting the Job: Workbook. ISBN: 978-1-896472-42-3. E-book.
• Wilson, K., & Wauson, J. (2011). AMA Handbook of Business Documents : Guidelines and sample documents that make business writing easy. New York: Amer. e-book.

recommended literature
• Downes, C. (2009). Cambridge English for Job-hunting. Cambridge University Press. ISBN: 0521722152
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3

not specified
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Related writing exercises and home assignments will complement the speaking practice. Minimum class participation: 75%

Assessment methods

Requirements and assessment: 1. Intercultural Competence Testing Guide (due W12) 2. Country profile presentation (due W11) 3. Final test (W12) Minimum class participation: 75%

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2/0. 3 credit(s). Recommended Type of Completion: z (credit). Other types of completion: zk (examination).

Teacher(s)

Mirela Moldoveanu, M.Sc., Ph.D. (seminar tutor)

Guaranteed by

PhDr. Ilona Toufarová
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Lenka Pokorná

Timetable of Seminar Groups

NA_CS_2/cMCPH: Tue 12:15–12:59 S36, Tue 13:00–13:45 S36, except Tue 13. 4. ; and Tue 20. 4. 14:00–15:30 S36, M. Moldoveanu

Prerequisites

NA_CS_1 Communication Skills 1
The requirement for the completion of this course is completion of the course NA_CS_1.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing essential business communication skills that provide students with communication skills necessary to succeed in business, management and job market administration. Accent is on job recruitment techniques, question and discussion techniques and intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business communication skills: presentations, job interview techniques, attending and leading meetings, resolving problematic situations, questioning, arguing and discussing, negotiating. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously. 4. Development of intercultural competences: understanding the principles of language pragmatics, intercultural communication and body language. 5. Writing: acquiring the proficiency in writing authentic business correspondence and documentation – formal and informal e-mails, formal correspondence, CV, social media presentation, press release. 6. Company culture: monitoring the company profiles, management structure and culture with a special focus on intercultural variation.

Learning outcomes

The course output: The students will acquire basic communication skills necessary to succeed in business, management and job market administration. They will get acquainted with job recruitment techniques, questioning, and the discussion techniques used in intercultural business communication and management. The students will understand better communication processes applied in different business situations.

Syllabus

• COURSE OUTLINE: BLOCK 1 – INTERVIEW TECHNIQUES: Reading: Wursten & Fadrhonc. Writing: Culture relevant small talk topics. Week 1 - Theory: Interviews. Practice: Focus and attention; Active listening. Week 2 - Theory: Accommodation theory. Practice: Body language – mirroring, Echo questions. Week 3 Theory: Interview question types. Speaking: Open-ended vs. close-ended questions; Behavioral interview method. BLOCK 2 – INTERCULTURAL COMPETENCE TESTING: Reading: Hall 1988; Hampden-Turner & Trompenaars, 2000; Hofstede, Hofstede & Minkov, 2004; Nollen, 2003. Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31 Writing: Intercultural competence testing guide Week 4 - Theory: Culture shock theory; Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 5 - Theory: Dimensions of culture - Edward Hall. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 6 - Theory: Dimensions of culture – Geert Hofstede. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 7 - Theory: Dimensions of culture – Fons Trompenaars. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). BLOCK 3 – QUESTIONS AND DISCUSSION: Country profile presentations Week 8 – Theory: Turn-taking. Practice: Language of discussions; Leading discussions, active listening, building rapport; Country profile presentations. Week 9 – Theory: Discussion question types. Practice: Precision questions, dealing with problematic situations; Country profile presentations. Week 10 – Theory: Focus groups. Practice: Leading focus group discussions, further questioning techniques; Country profile presentations. Week 11 – Review and summary. Practice: Country profile presentations. Week 12 – Review and summary: FINAL TEST; INTERCULTURAL COMPETENCE TESTING GUIDE (due).

Literature

required literature
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31
• Sieglova, D. (2015). Communication Skills II: Intercultural Communication and Competence Skills. (NA_CS2_LS2015 Handbook - unpublished)
• NWT Literacy Council (2012). Soft-skills for Work. ISBN: 978-1-896472-39-3. E-book.
• NWT Literacy Council (2012). Getting the Job: Workbook. ISBN: 978-1-896472-42-3. E-book.
• Wilson, K., & Wauson, J. (2011). AMA Handbook of Business Documents : Guidelines and sample documents that make business writing easy. New York: Amer. e-book.

recommended literature
• Downes, C. (2009). Cambridge English for Job-hunting. Cambridge University Press. ISBN: 0521722152
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3

not specified
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Related writing exercises and home assignments will complement the speaking practice. Minimum class participation: 75%

Assessment methods

Requirements and assessment: 1. Intercultural Competence Testing Guide (due W12) 2. Country profile presentation (due W11) 3. Final test (W12) Minimum class participation: 75%

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2/0. 3 credit(s). Recommended Type of Completion: z (credit). Other types of completion: zk (examination).

Teacher(s)

Mirela Moldoveanu, M.Sc., Ph.D. (seminar tutor)

Guaranteed by

PhDr. Ilona Toufarová
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Lenka Pokorná

Timetable of Seminar Groups

NA_CS_2/cMCPH: each odd Wednesday 8:45–9:29 S33, each odd Wednesday 9:30–10:15 S33, each odd Wednesday 10:30–11:14 S33, each odd Wednesday 11:15–12:00 S33, M. Moldoveanu

Prerequisites

NA_CS_1 Communication Skills 1
The requirement for the completion of this course is completion of the course NA_CS_1.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing essential business communication skills that provide students with communication skills necessary to succeed in business, management and job market administration. Accent is on job recruitment techniques, question and discussion techniques and intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business communication skills: presentations, job interview techniques, attending and leading meetings, resolving problematic situations, questioning, arguing and discussing, negotiating. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously. 4. Development of intercultural competences: understanding the principles of language pragmatics, intercultural communication and body language. 5. Writing: acquiring the proficiency in writing authentic business correspondence and documentation – formal and informal e-mails, formal correspondence, CV, social media presentation, press release. 6. Company culture: monitoring the company profiles, management structure and culture with a special focus on intercultural variation.

Learning outcomes

The course output: The students will acquire basic communication skills necessary to succeed in business, management and job market administration. They will get acquainted with job recruitment techniques, questioning, and the discussion techniques used in intercultural business communication and management. The students will understand better communication processes applied in different business situations.

Syllabus

• COURSE OUTLINE: BLOCK 1 – INTERVIEW TECHNIQUES: Reading: Wursten & Fadrhonc. Writing: Culture relevant small talk topics. Week 1 - Theory: Interviews. Practice: Focus and attention; Active listening. Week 2 - Theory: Accommodation theory. Practice: Body language – mirroring, Echo questions. Week 3 Theory: Interview question types. Speaking: Open-ended vs. close-ended questions; Behavioral interview method. BLOCK 2 – INTERCULTURAL COMPETENCE TESTING: Reading: Hall 1988; Hampden-Turner & Trompenaars, 2000; Hofstede, Hofstede & Minkov, 2004; Nollen, 2003. Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31 Writing: Intercultural competence testing guide Week 4 - Theory: Culture shock theory; Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 5 - Theory: Dimensions of culture - Edward Hall. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 6 - Theory: Dimensions of culture – Geert Hofstede. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 7 - Theory: Dimensions of culture – Fons Trompenaars. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). BLOCK 3 – QUESTIONS AND DISCUSSION: Country profile presentations Week 8 – Theory: Turn-taking. Practice: Language of discussions; Leading discussions, active listening, building rapport; Country profile presentations. Week 9 – Theory: Discussion question types. Practice: Precision questions, dealing with problematic situations; Country profile presentations. Week 10 – Theory: Focus groups. Practice: Leading focus group discussions, further questioning techniques; Country profile presentations. Week 11 – Review and summary. Practice: Country profile presentations. Week 12 – Review and summary: FINAL TEST; INTERCULTURAL COMPETENCE TESTING GUIDE (due).

Literature

required literature
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31
• Sieglova, D. (2015). Communication Skills II: Intercultural Communication and Competence Skills. (NA_CS2_LS2015 Handbook - unpublished)
• NWT Literacy Council (2012). Soft-skills for Work. ISBN: 978-1-896472-39-3. E-book.
• NWT Literacy Council (2012). Getting the Job: Workbook. ISBN: 978-1-896472-42-3. E-book.
• Wilson, K., & Wauson, J. (2011). AMA Handbook of Business Documents : Guidelines and sample documents that make business writing easy. New York: Amer. e-book.

recommended literature
• Downes, C. (2009). Cambridge English for Job-hunting. Cambridge University Press. ISBN: 0521722152
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3

not specified
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Related writing exercises and home assignments will complement the speaking practice. Minimum class participation: 75%

Assessment methods

Requirements and assessment: 1. Intercultural Competence Testing Guide (due W12) 2. Country profile presentation (due W11) 3. Final test (W12) Minimum class participation: 75%

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2/0. 3 credit(s). Type of Completion: z (credit).

Teacher(s)

PhDr. Ilona Toufarová (seminar tutor)

Guaranteed by

PhDr. Ilona Toufarová
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Ing. Markéta Knížková

Timetable of Seminar Groups

NA_CS_2/cMCPH: each odd Tuesday 12:15–12:59 S36, each odd Tuesday 13:00–13:45 S36, each odd Tuesday 14:00–14:44 S36, each odd Tuesday 14:45–15:30 S36, I. Toufarová

Prerequisites

NA_CS_1 Communication Skills 1
The requirement for the completion of this course is completion of the course NA_CS_1.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing essential business communication skills that provide students with communication skills necessary to succeed in business, management and job market administration. Accent is on job recruitment techniques, question and discussion techniques and intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business communication skills: presentations, job interview techniques, attending and leading meetings, resolving problematic situations, questioning, arguing and discussing, negotiating. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously. 4. Development of intercultural competences: understanding the principles of language pragmatics, intercultural communication and body language. 5. Writing: acquiring the proficiency in writing authentic business correspondence and documentation – formal and informal e-mails, formal correspondence, CV, social media presentation, press release. 6. Company culture: monitoring the company profiles, management structure and culture with a special focus on intercultural variation.

Learning outcomes

The course output: The students will acquire basic communication skills necessary to succeed in business, management and job market administration. They will get acquainted with job recruitment techniques, questioning, and the discussion techniques used in intercultural business communication and management. The students will understand better communication processes applied in different business situations.

Syllabus

• COURSE OUTLINE: BLOCK 1 – INTERVIEW TECHNIQUES: Reading: Wursten & Fadrhonc. Writing: Culture relevant small talk topics. Week 1 - Theory: Interviews. Practice: Focus and attention; Active listening. Week 2 - Theory: Accommodation theory. Practice: Body language – mirroring, Echo questions. Week 3 Theory: Interview question types. Speaking: Open-ended vs. close-ended questions; Behavioral interview method. BLOCK 2 – INTERCULTURAL COMPETENCE TESTING: Reading: Hall 1988; Hampden-Turner & Trompenaars, 2000; Hofstede, Hofstede & Minkov, 2004; Nollen, 2003. Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31 Writing: Intercultural competence testing guide Week 4 - Theory: Culture shock theory; Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 5 - Theory: Dimensions of culture - Edward Hall. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 6 - Theory: Dimensions of culture – Geert Hofstede. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 7 - Theory: Dimensions of culture – Fons Trompenaars. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). BLOCK 3 – QUESTIONS AND DISCUSSION: Country profile presentations Week 8 – Theory: Turn-taking. Practice: Language of discussions; Leading discussions, active listening, building rapport; Country profile presentations. Week 9 – Theory: Discussion question types. Practice: Precision questions, dealing with problematic situations; Country profile presentations. Week 10 – Theory: Focus groups. Practice: Leading focus group discussions, further questioning techniques; Country profile presentations. Week 11 – Review and summary. Practice: Country profile presentations. Week 12 – Review and summary: FINAL TEST; INTERCULTURAL COMPETENCE TESTING GUIDE (due).

Literature

required literature
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31
• Sieglova, D. (2015). Communication Skills II: Intercultural Communication and Competence Skills. (NA_CS2_LS2015 Handbook - unpublished)
• NWT Literacy Council (2012). Soft-skills for Work. ISBN: 978-1-896472-39-3. E-book.
• NWT Literacy Council (2012). Getting the Job: Workbook. ISBN: 978-1-896472-42-3. E-book.
• Wilson, K., & Wauson, J. (2011). AMA Handbook of Business Documents : Guidelines and sample documents that make business writing easy. New York: Amer. e-book.

recommended literature
• Downes, C. (2009). Cambridge English for Job-hunting. Cambridge University Press. ISBN: 0521722152
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3

not specified
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Related writing exercises and home assignments will complement the speaking practice. Minimum class participation: 75%

Assessment methods

Requirements and assessment: 1. Intercultural Competence Testing Guide (due W12) 2. Country profile presentation (due W11) 3. Final test (W12) Minimum class participation: 75%

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2/0. 3 credit(s). Type of Completion: z (credit).

Teacher(s)

PhDr. Ilona Toufarová (seminar tutor)

Guaranteed by

PhDr. Ilona Toufarová
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Ing. Edita Jerie, DiS.

Timetable of Seminar Groups

NA_CS_2/cMC1PH: Tue 10:30–11:14 S13, Tue 11:15–12:00 S13, except Tue 20. 2. ; and Wed 28. 3. 12:15–13:45 S32, I. Toufarová
NA_CS_2/cMC2PH: Tue 8:45–9:29 S24, Tue 9:30–10:15 S24, except Tue 20. 2. ; and Wed 28. 3. 12:15–13:45 S32, I. Toufarová

Prerequisites

NA_CS_1 Communication Skills 1
The requirement for the completion of this course is completion of the course NA_CS_1.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing essential business communication skills that provide students with communication skills necessary to succeed in business, management and job market administration. Accent is on job recruitment techniques, question and discussion techniques and intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business communication skills: presentations, job interview techniques, attending and leading meetings, resolving problematic situations, questioning, arguing and discussing, negotiating. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously. 4. Development of intercultural competences: understanding the principles of language pragmatics, intercultural communication and body language. 5. Writing: acquiring the proficiency in writing authentic business correspondence and documentation – formal and informal e-mails, formal correspondence, CV, social media presentation, press release. 6. Company culture: monitoring the company profiles, management structure and culture with a special focus on intercultural variation.

Learning outcomes

The course output: The students will acquire basic communication skills necessary to succeed in business, management and job market administration. They will get acquainted with job recruitment techniques, questioning, and the discussion techniques used in intercultural business communication and management. The students will understand better communication processes applied in different business situations.

Syllabus

• COURSE OUTLINE: BLOCK 1 – INTERVIEW TECHNIQUES: Reading: Wursten & Fadrhonc. Writing: Culture relevant small talk topics. Week 1 - Theory: Interviews. Practice: Focus and attention; Active listening. Week 2 - Theory: Accommodation theory. Practice: Body language – mirroring, Echo questions. Week 3 Theory: Interview question types. Speaking: Open-ended vs. close-ended questions; Behavioral interview method. BLOCK 2 – INTERCULTURAL COMPETENCE TESTING: Reading: Hall 1988; Hampden-Turner & Trompenaars, 2000; Hofstede, Hofstede & Minkov, 2004; Nollen, 2003. Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31 Writing: Intercultural competence testing guide Week 4 - Theory: Culture shock theory; Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 5 - Theory: Dimensions of culture - Edward Hall. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 6 - Theory: Dimensions of culture – Geert Hofstede. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 7 - Theory: Dimensions of culture – Fons Trompenaars. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). BLOCK 3 – QUESTIONS AND DISCUSSION: Country profile presentations Week 8 – Theory: Turn-taking. Practice: Language of discussions; Leading discussions, active listening, building rapport; Country profile presentations. Week 9 – Theory: Discussion question types. Practice: Precision questions, dealing with problematic situations; Country profile presentations. Week 10 – Theory: Focus groups. Practice: Leading focus group discussions, further questioning techniques; Country profile presentations. Week 11 – Review and summary. Practice: Country profile presentations. Week 12 – Review and summary: FINAL TEST; INTERCULTURAL COMPETENCE TESTING GUIDE (due).

Literature

required literature
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31
• Sieglova, D. (2015). Communication Skills II: Intercultural Communication and Competence Skills. (NA_CS2_LS2015 Handbook - unpublished)
• NWT Literacy Council (2012). Soft-skills for Work. ISBN: 978-1-896472-39-3. E-book.
• NWT Literacy Council (2012). Getting the Job: Workbook. ISBN: 978-1-896472-42-3. E-book.
• Wilson, K., & Wauson, J. (2011). AMA Handbook of Business Documents : Guidelines and sample documents that make business writing easy. New York: Amer. e-book.

recommended literature
• Downes, C. (2009). Cambridge English for Job-hunting. Cambridge University Press. ISBN: 0521722152
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3

not specified
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Related writing exercises and home assignments will complement the speaking practice. Minimum class participation: 75%

Assessment methods

Requirements and assessment: 1. Intercultural Competence Testing Guide (due W12) 2. Country profile presentation (due W11) 3. Final test (W12) Minimum class participation: 75%

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2/0. 3 credit(s). Type of Completion: z (credit).

Teacher(s)

PhDr. Ilona Toufarová (seminar tutor)

Guaranteed by

PhDr. Ilona Toufarová
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Ing. Edita Jerie, DiS.

Timetable of Seminar Groups

NA_CS_2/cMCPH: Wed 10:30–11:14 S23, Wed 11:15–12:00 S23, except Wed 15. 2., except Wed 22. 2., except Wed 26. 4. ; and Thu 9. 3. 8:45–10:15 S11, 10:30–12:00 S11, Wed 26. 4. 10:30–12:00 S33, I. Toufarová

Prerequisites

NA_CS_1 Communication Skills 1
The requirement for the completion of this course is completion of the course NA_CS_1.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing essential business communication skills that provide students with communication skills necessary to succeed in business, management and job market administration. Accent is on job recruitment techniques, question and discussion techniques and intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business communication skills: presentations, job interview techniques, attending and leading meetings, resolving problematic situations, questioning, arguing and discussing, negotiating. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously. 4. Development of intercultural competences: understanding the principles of language pragmatics, intercultural communication and body language. 5. Writing: acquiring the proficiency in writing authentic business correspondence and documentation – formal and informal e-mails, formal correspondence, CV, social media presentation, press release. 6. Company culture: monitoring the company profiles, management structure and culture with a special focus on intercultural variation.

Syllabus

• COURSE OUTLINE: BLOCK 1 – INTERVIEW TECHNIQUES: Reading: Wursten & Fadrhonc. Writing: Culture relevant small talk topics. Week 1 - Theory: Interviews. Practice: Focus and attention; Active listening. Week 2 - Theory: Accommodation theory. Practice: Body language – mirroring, Echo questions. Week 3 Theory: Interview question types. Speaking: Open-ended vs. close-ended questions; Behavioral interview method. BLOCK 2 – INTERCULTURAL COMPETENCE TESTING: Reading: Hall 1988; Hampden-Turner & Trompenaars, 2000; Hofstede, Hofstede & Minkov, 2004; Nollen, 2003. Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31 Writing: Intercultural competence testing guide Week 4 - Theory: Culture shock theory; Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 5 - Theory: Dimensions of culture - Edward Hall. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 6 - Theory: Dimensions of culture – Geert Hofstede. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 7 - Theory: Dimensions of culture – Fons Trompenaars. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). BLOCK 3 – QUESTIONS AND DISCUSSION: Country profile presentations Week 8 – Theory: Turn-taking. Practice: Language of discussions; Leading discussions, active listening, building rapport; Country profile presentations. Week 9 – Theory: Discussion question types. Practice: Precision questions, dealing with problematic situations; Country profile presentations. Week 10 – Theory: Focus groups. Practice: Leading focus group discussions, further questioning techniques; Country profile presentations. Week 11 – Review and summary. Practice: Country profile presentations. Week 12 – Review and summary: FINAL TEST; INTERCULTURAL COMPETENCE TESTING GUIDE (due).

Literature

required literature
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31
• Sieglova, D. (2015). Communication Skills II: Intercultural Communication and Competence Skills. (NA_CS2_LS2015 Handbook - unpublished)
• NWT Literacy Council (2012). Soft-skills for Work. ISBN: 978-1-896472-39-3. E-book.
• NWT Literacy Council (2012). Getting the Job: Workbook. ISBN: 978-1-896472-42-3. E-book.
• Wilson, K., & Wauson, J. (2011). AMA Handbook of Business Documents : Guidelines and sample documents that make business writing easy. New York: Amer. e-book.

recommended literature
• Downes, C. (2009). Cambridge English for Job-hunting. Cambridge University Press. ISBN: 0521722152
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3

not specified
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Related writing exercises and home assignments will complement the speaking practice. Minimum class participation: 75%

Assessment methods

Requirements and assessment: 1. Intercultural Competence Testing Guide (due W12) 2. Country profile presentation (due W11) 3. Final test (W12) Minimum class participation: 75%

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2. 3 credit(s). Type of Completion: z (credit).

Teacher(s)

Mgr. Dagmar Sieglová, M.Ed., Ph.D. (seminar tutor)

Guaranteed by

Mgr. Dagmar Sieglová, M.Ed., Ph.D.
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Bc. Jan Peterec

Timetable of Seminar Groups

NA_CS_2/cMCPH: each odd Wednesday 8:45–9:29 S13, each odd Wednesday 9:30–10:15 S13, each odd Wednesday 10:30–11:14 S13, each odd Wednesday 11:15–12:00 S13, D. Sieglová

Prerequisites

NA_CS_1 Communication Skills 1
The requirement for the completion of this course is completion of the course NA_CS_1.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing essential business communication skills that provide students with communication skills necessary to succeed in business, management and job market administration. Accent is on job recruitment techniques, question and discussion techniques and intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business communication skills: presentations, job interview techniques, attending and leading meetings, resolving problematic situations, questioning, arguing and discussing, negotiating. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously. 4. Development of intercultural competences: understanding the principles of language pragmatics, intercultural communication and body language. 5. Writing: acquiring the proficiency in writing authentic business correspondence and documentation – formal and informal e-mails, formal correspondence, CV, social media presentation, press release. 6. Company culture: monitoring the company profiles, management structure and culture with a special focus on intercultural variation.

Syllabus

• COURSE OUTLINE: BLOCK 1 – INTERVIEW TECHNIQUES: Reading: Wursten & Fadrhonc. Writing: Culture relevant small talk topics. Week 1 - Theory: Interviews. Practice: Focus and attention; Active listening. Week 2 - Theory: Accommodation theory. Practice: Body language – mirroring, Echo questions. Week 3 Theory: Interview question types. Speaking: Open-ended vs. close-ended questions; Behavioral interview method. BLOCK 2 – INTERCULTURAL COMPETENCE TESTING: Reading: Hall 1988; Hampden-Turner & Trompenaars, 2000; Hofstede, Hofstede & Minkov, 2004; Nollen, 2003. Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31 Writing: Intercultural competence testing guide Week 4 - Theory: Culture shock theory; Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 5 - Theory: Dimensions of culture - Edward Hall. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 6 - Theory: Dimensions of culture – Geert Hofstede. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 7 - Theory: Dimensions of culture – Fons Trompenaars. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). BLOCK 3 – QUESTIONS AND DISCUSSION: Country profile presentations Week 8 – Theory: Turn-taking. Practice: Language of discussions; Leading discussions, active listening, building rapport; Country profile presentations. Week 9 – Theory: Discussion question types. Practice: Precision questions, dealing with problematic situations; Country profile presentations. Week 10 – Theory: Focus groups. Practice: Leading focus group discussions, further questioning techniques; Country profile presentations. Week 11 – Review and summary. Practice: Country profile presentations. Week 12 – Review and summary: FINAL TEST; INTERCULTURAL COMPETENCE TESTING GUIDE (due).

Literature

required literature
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Lewis, R.D. & Gates, M. (2006). Leading Across Cultures. The HRDirector, December 06, Issue 31
• Sieglova, D. (2015). Communication Skills II: Intercultural Communication and Competence Skills. (NA_CS2_LS2015 Handbook - unpublished)
• NWT Literacy Council (2012). Soft-skills for Work. ISBN: 978-1-896472-39-3. E-book.
• NWT Literacy Council (2012). Getting the Job: Workbook. ISBN: 978-1-896472-42-3. E-book.
• Wilson, K., & Wauson, J. (2011). AMA Handbook of Business Documents : Guidelines and sample documents that make business writing easy. New York: Amer. e-book.

recommended literature
• Downes, C. (2009). Cambridge English for Job-hunting. Cambridge University Press. ISBN: 0521722152
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3

not specified
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Related writing exercises and home assignments will complement the speaking practice. Minimum class participation: 75%

Assessment methods

Requirements and assessment: 1. Intercultural Competence Testing Guide (due W12) 2. Country profile presentation (due W11) 3. Final test (W12) Minimum class participation: 75%

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2. 3 credit(s). Type of Completion: z (credit).

Teacher(s)

Mgr. Dagmar Sieglová, M.Ed., Ph.D. (seminar tutor)

Guaranteed by

Mgr. Dagmar Sieglová, M.Ed., Ph.D.
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Bc. Jan Peterec

Timetable of Seminar Groups

NA_CS_2/cMCPH: Mon 15:45–16:29 S14, Mon 16:30–17:15 S14, D. Sieglová

Prerequisites

NA_CS_1 Communication Skills 1
The requirement for the completion of this course is completion of the course NA_CS_1.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing essential business communication skills that provide students with communication skills necessary to succeed in business, management and job market administration. Accent is on job recruitment techniques, question and discussion techniques and intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business communication skills: presentations, job interview techniques, attending and leading meetings, resolving problematic situations, questioning, arguing and discussing, negotiating. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously. 4. Development of intercultural competences: understanding the principles of language pragmatics, intercultural communication and body language. 5. Writing: acquiring the proficiency in writing authentic business correspondence and documentation – formal and informal e-mails, formal correspondence, CV, social media presentation, press release. 6. Company culture: monitoring the company profiles, management structure and culture with a special focus on intercultural variation.

Syllabus

• COURSE OUTLINE: BLOCK 1 – INTERVIEW TECHNIQUES: Reading: Wursten & Fadrhonc. Writing: Culture relevant small talk topics. Week 1 - Theory: Interviews. Practice: Focus and attention; Active listening. Week 2 - Theory: Accommodation theory. Practice: Body language – mirroring, Echo questions. Week 3 Theory: Interview question types. Speaking: Open-ended vs. close-ended questions; Behavioral interview method. BLOCK 2 – INTERCULTURAL COMPETENCE TESTING: Reading: Hall 1988; Hampden-Turner & Trompenaars, 2000; Hofstede, Hofstede & Minkov, 2004; Nollen, 2003. Writing: Intercultural competence testing guide Week 4 - Theory: Culture shock theory; Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 5 - Theory: Dimensions of culture - Edward Hall. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 6 - Theory: Dimensions of culture – Geert Hofstede. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). Week 7 - Theory: Dimensions of culture – Fons Trompenaars. Speaking: Targeted job interview questions, reading body language (head, body, hands and eyes). BLOCK 3 – QUESTIONS AND DISCUSSION: Country profile presentations Week 8 – Theory: Turn-taking. Practice: Language of discussions; Leading discussions, active listening, building rapport; Country profile presentations. Week 9 – Theory: Discussion question types. Practice: Precision questions, dealing with problematic situations; Country profile presentations. Week 10 – Theory: Focus groups. Practice: Leading focus group discussions, further questioning techniques; Country profile presentations. Week 11 – Review and summary. Practice: Country profile presentations. Week 12 – Review and summary: FINAL TEST; INTERCULTURAL COMPETENCE TESTING GUIDE (due).

Literature

required literature
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Sieglova, D. (2015). Communication Skills II: Intercultural Communication and Competence Skills. (NA_CS2_LS2015 Handbook - unpublished)
• NWT Literacy Council (2012). Soft-skills for Work. ISBN: 978-1-896472-39-3. E-book.
• NWT Literacy Council (2012). Getting the Job: Workbook. ISBN: 978-1-896472-42-3. E-book.
• Wilson, K., & Wauson, J. (2011). AMA Handbook of Business Documents : Guidelines and sample documents that make business writing easy. New York: Amer. e-book.

recommended literature
• Downes, C. (2009). Cambridge English for Job-hunting. Cambridge University Press. ISBN: 0521722152
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3

not specified
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Related writing exercises and home assignments will complement the speaking practice. Minimum class participation: 75%

Assessment methods

Requirements and assessment: 1. Intercultural Competence Testing Guide (due W12) 2. Country profile presentation (due W11) 3. Final test (W12) Minimum class participation: 75%

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2. 3 credit(s). Type of Completion: z (credit).

Teacher(s)

PhDr. Ladislava Knihová, Ph.D., MBA (seminar tutor)
Mgr. Dagmar Sieglová, M.Ed., Ph.D. (seminar tutor)

Guaranteed by

Mgr. Dagmar Sieglová, M.Ed., Ph.D.
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Ivana Plačková

Timetable of Seminar Groups

NA_CS_2/cMCPH: Mon 14:00–14:44 S14, Mon 14:45–15:30 S14, D. Sieglová

Prerequisites

Successful completion of NA_CS_1. Mastering English as the target language (both general and professional) at the level of B2 of the Common European Framework of Reference for Languages. Readiness to actively participate in interactive seminars supported by multimedia resources.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course focuses on developing business communication skills with an accent on dimensions of culture in intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business skills: presentations, attending and leading meetings, resolving conflicts, discussing, negotiating, socializing and telephoning. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously 4. Development of intercultural competences: understanding the role of cultural dimensions in business communication and management. 5. Writing: acquiring the proficiency in writing authentic business correspondence – formal and informal e-mails, memos, short factual reports, formal correspondence, and minutes. 6. Company culture: monitoring the company culture with a special focus on intercultural variation. The course objectives applies for blended study program students as well.

Syllabus

• COURSE OUTLINE: WEEKS 1-3 CLASS CONTENT: Culture as communication; Culture shock; Cultural adaptation. SPEAKING PRACTICE: Case study analysis; Active listening techniques; Interview question types. ASSIGNMENTS: Topic related job interview questions. READING: Wursten H., Lanzer, F. & Fadrhonc, T. (2012) WEEKS 4-6 CLASS CONTENT: Cultural dimensions: time, space, group vs. individual, power distance, (Hall, Hofstede). SPEAKING PRACTICE: Interviewing methods and techniques; Presentation question and answer types. Case studies. ASSIGNMENTS: Topic related job interview questions. READING: Hall, E. T. (1988). WEEKS 7-9 CLASS CONTENT: Cultural dimensions: context, emotions, uncertainty avoidance, universal vs. particular, specific vs. diffuse (Hall, Hofstede, Trompenaars); SPEAKING PRACTICE: Precision question and answers; Interviewing practices; Case studies. ASSIGNMENTS: Topic related job interview questions. READING: Wursten H. & Fadrhonc, T. (2012). WEEKS 10-12 CLASS CONTENT: Culture clusters; Soft-skills for work; Course summary. SPEAKING PRACTICE: Case study analysis; Student COUNTRY PROFILE PRESENTATIONS. ASSIGNMENTS: INTERCULTURAL COMPETENCES TESTING GUIDE due (W12). FINAL TEST (W12).

Literature

required literature
• Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
• Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
• Wursten H. & Fadrhonc, T. (2012). International marketing and culture. Itim international.
• Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)
• Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)

recommended literature
• Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3
• Johnson, Christine. (2008). Intelligent Business Intermediate: Skills Book. 5. vyd. Harlow: Pearson Longman. ISBN 978-058-2847-972
• Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
• Morrison, T., Conaway, W. (2011). Kiss, Bow, or Shake Hands, Sales and Marketing: The Essential Cultural Guide - From Presentations and Promotions to Communicating and Closing. Holbrook, Massachusetts: Bob Adams, Inc.
• Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
• Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
• Trompenaars, F. & Woolliams, P. (2003). Business Across Cultures. T.J. International, Ltd.

not specified
• Trompenaars, F. & Hampden-Turner, C. (1998). Riding the waves of culture. Understanding diversity in global business. New York: McGraw-Hill.

Teaching methods

Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Short writing exercises and home assignments will complement the speaking practice.

Assessment methods

Requirements and assessment: 1. Intercultural Competences Testing Guide 2. Individual Country profile presentation 3. Final test 4. In-class activity 5. Attendance - min 75% for full-time students, 60% for blended study program students

Language of instruction

English

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
General note: b0.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

NA_CS_2 Communication Skills 2

Extent and Intensity

0/2. 3 credit(s). Type of Completion: z (credit).

Teacher(s)

PhDr. Ladislava Knihová, Ph.D., MBA (seminar tutor)

Guaranteed by

PhDr. Ladislava Knihová, Ph.D., MBA
Subdepartment of Management and Marketing – Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Ivana Plačková

Timetable of Seminar Groups

NA_CS_2/cMCPH: Thu 15:45–16:29 S14, Thu 16:30–17:15 S14, L. Knihová

Prerequisites

Successful completion of NA_CS_1. Mastering English as the target language (both general and professional) at the level of B2 of the Common European Framework of Reference for Languages. Readiness to actively participate in interactive seminars supported by multimedia resources.

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

The course is business oriented and it provides students with functional business English that they can use at work straight away. Course objectives: 1 Systematic improvement of business English. 2 Development of the core business skills: presentations, attending meetings, leading meetings, negotiating, socialising and telephoning. 3 Semantic and functional focus: monitoring authentic language of business life and mastering the relevant key phrases fluently and spontaneously. 4 Writing: acquiring the proficiency in writing authentic business correspondence - informal e-mails, memos, short factual reports, formal correspondence, and minutes. 5 Company culture: monitoring the company culture with a special focus on intercultural differences. The course objectives are valid for blended study programme students as well.

Syllabus

• This sylabus is designated for the full-time study programme.
• Semimars' content: 1-2 Participate in meetings: put your point of view, listen and take turns, make your case and respond; Culture at work: Attitudes to silence during discussions; 3-4 Grammar revision 1: Present Simple and Present Continuous; 5-6 Writing 4: Formal correspondence: reply to an enquiry, apologise and give reasons; 7-8 Lead a meeting: listen and summarise main points, encourage people to speak, control the meeting; Culture at work: Attitudes to interruptions; 9-10 Grammar revision 2: Future forms; 11-12 Conclude a presentation: make a strong conclusion, ask questions, deal with questions; Culture at work: Attitudes to critical questions; 13-14 Grammar revision 3: Present Perfect and Past Simple; 15-16 Celebrate success: conclude a deal, review achievement, celebrate the conclusion; Culture at work: Giving praise; 17-18 Writing 5: Minutes: start and end minutes, record decisions and action points; 19-20 Grammar revision 4: Modal verbs; 21-22 Grammar revision 5: Conditionals; 23-24 Communication skills – business phrases - revision and testing.

Literature

required literature
• JOHNSON, Christine. Intelligent Business Intermediate: Skills Book. 5. vyd. [illustrated by John Bradley]. Harlow: Pearson Longman, 2008. ISBN 978-058-2847-972.

Teaching methods

Interactive seminars in both types of study (full-time and part-time study programmes). The explanation of theoretial concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, work in pairs, group work, work with interactive CD-Rom. Special focus will be given to the evaluation of students' progress. Multimedia resources (audio sequences and video sequences) will be implemented into the programme of each seminar.

Assessment methods

Assessment 1. Obligatory active participation in interactive seminars: 75% full-time students; 50 % part-time study programme students. 2. Apart from the obligatory active participation in the seminars, the students will be asked to prepare a group presentation and present it before their peers which will be a precondition for gaining the CREDITS and pass the test covering Units 1-11. 3.Additional study obligations: in case the student has the seminar attendance between 40-70 % (full time students), resp. between 4-6 lessons (part-time study programme students) he/she will have to pass PRE-CREDIT TEST in the extent sufficiently proving their compentences necessary for successful completion of the subject. Only then he/she can prepare his/her presentation to get the CREDITS = Z. The seminar attendance less than 40 % means that the student didn't meet additional study obligations and he/she will be assessed as "Failed" = NNN.

Language of instruction

English

Follow-Up Courses

• NA_PS_2 Presentation Skills 2

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
General note: b0.
Information on the extent and intensity of the course: 12 hodin KS/semestr.

• Enrolment Statistics (recent)