BA_QM Quality Management

University of Finance and Administration
Winter 2024
Extent and Intensity
2/1/0. 6 credit(s). Type of Completion: zk (examination).
Teacher(s)
Ing. Miroslav Halouzka, CSc. (seminar tutor)
Guaranteed by
Ing. Miroslav Halouzka, CSc.
Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Bc. Kateřina Konupková
Timetable of Seminar Groups
BA_QM/cECPH: each odd Monday 12:15–12:59 E309, each odd Monday 13:00–13:45 E309, M. Halouzka
BA_QM/pECPH: Mon 14:00–14:44 E309, Mon 14:45–15:30 E309, M. Halouzka
Prerequisites
No Special Prerequisites
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives (in Czech)
Students will study the role of Quality Management in the Companies today .The role of Quality on the World market place and vital connection between Quality and Global Competitiveness.Importance of understanding the Quality today, change between traditional view of Quality and Total Quality concept ,which is quite different. Comprehensive understanding the Quality ,which decides about the success on the market. Students will be also informed about concrete Quality systems and implementation procedure in companies. Specifically will get information about ISO,VDA system.
Learning outcomes (in Czech)
Students will get overview about the Quality at globalization period, will get understanding that quality approach /quality management is not only about the quality of the product or provided service, but about broaden approach to the managing the company.Students will be able to work with quality categories like costs of quality and their measurement. Students will get also orientation in practical implementation of the quality standards and will realise the role of quality versus costs / price of the product , what will decide about their success on the market places around the world.Students will be able to manage the quality policy in the companies.
Syllabus (in Czech)
  • 1. What is Quality, Value and Quality,Total Quality Approach-definition,Two views of Quality, Quality Management 2.Keys to total Quality success,the future of Quality management in the 21st century 3.Quality and Global competitivness,Cost of poor Quality,Factors inhibiting competitivness of international competitors,Quality practices in Asian countries and USA 4.Strategic management,Planning and execution for competitive advantage,conducting SWOT analyses, Executing strategic plan 5.Developing the Vision,Mission, Guiding principles and developing broad strategic goals 6.Quality management - Ethics approach and social responsibility 7.Partnership and strategic Alliances,Partnership with customers,suppliers, potential suppliers, employees and global partnering 8.Quality culture- changing Attitudes, customer satisfaction,Retention and Loyalty 9.Employee empowerment, Leadership and change management role 10.Quality system ISO (ISO 9001), Quality Manual - content: engaged parties,Quality Risks,Documentation,environment,product, services,responsibility x competences, activity description,recommendation 11.Quality and process management, Processes identification, planning,Quality policy, Risk Analyses (SWOT ,FMEA)Risk management process,Quality objectives in the company 12.Quality costs, Quality measurement,Quality change in the company, effective communication throughout the company
Literature
    recommended literature
  • The Art of Service - Quality Management Publishing. Quality Management A Complete Guide - 2023 Edition Paperback – April 7, 2023. ISBN 978-1038807731
  • David L. Goetsch,, Stanley Davis. Quality Management for Organizational Excellence: Introduction to Total Quality (7th Edition). ISBN 013255898X
  • ISO 14000 A Complete Guide - 2021 Edition Paperback – January 4, 2021. ISBN 978-1867449027
  • Dr. Wesley E. Donahue. Unlocking Lean Six Sigma: A Competency-Based Approach to Applying Continuous Process Improvement Principles and Best Practices (Competency Based Books for Structured Learning) Paperback – January 18, 2021. ISBN 979-8594575363
Assessment methods
Studentś assessment is based on preparation of the credit work, every student will get the credit topic and minimum volume of the credit work should be 2 pages.Is expected personnel contribution, personnel experience etc. of the student concerning the topic. After getting the credit ,student will pass oral exam.
Language of instruction
English
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 16 hodin KS/semestr.
The course is also listed under the following terms Winter 2020, Winter 2021, Winter 2022, Winter 2023.
  • Enrolment Statistics (recent)
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