The oral form of internal communication in the organization takes place face to face between individuals, either in the form of meetings, conferences, but also in educational events, within work groups, etc. This form contributes to the result of interpersonal interaction. Being able to influence the outcome through questioning, refinement and validation is a very important element contributing to the outcome. The way of vertical communication between a superior and subordinates is influenced by his management style. A manager's communication skills form the basic building block of his work. Theoretical knowledge of this skill and its practical use affects the satisfaction of subordinate workers. Communication as a process of communicating or passing on information is a fundamental topic, thanks to which we can better understand the complexity of interpersonal relationships. "It's impossible not to communicate."