Processes are the basic building block of a successful organization. By successfully setting up these processes, we can increase the speed of value creation in the organization to better meet the needs of our customers. The aim of this article is to observe the processes in the selected company and propose an innovation of the investigated processes. To fulfill the objective, a data review approach was used, which suggests gathering the required material and creating a study with real data. Based on this data, an innovative solution to the investigated process was modeled, taking into account modern trends and tools that are already commonly used in organizations today.