Přehled o publikaci

Quality management today represents a key factor of success, credibility, and long-term sustainability for any organization, regardless of its size, legal form, or sector. It is not only about what an organization does, but how it does it — how it manages its processes, culture, responsibility, and relationships. In an environment of increasing complexity, pressure for transparency, digitalization, and intergenerational transformation, quality is becoming both a strategic issue and a cultural principle of management. This professional monograph was created out of the need to capture and systematize the transformation of the concept of quality in contemporary management. The authors respond to the practical needs of managers, academics, and business owners who seek a comprehensive, interdisciplinary, yet practically applicable framework for working with quality. The motivation behind this text is to connect proven principles of systematic quality management with current challenges such as the use of artificial intelligence, ESG, trust-based leadership, and the specific features of quality in family businesses.