HAVLÍČEK, Karel, Pavla BŘEČKOVÁ and V. ZAMPETA. Quality Management as a Part of CRM. European Research Studies Journal. Greece: University of Piraeus, 2013, Vol. XVI, Special Issue on SMEs, p. 15-28, 13 pp. ISSN 1108-2976. |
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@article{3770, author = {Havlíček, Karel and Břečková, Pavla and Zampeta, V.}, article_location = {Greece}, article_number = {Special Issue on SMEs}, language = {eng}, issn = {1108-2976}, journal = {European Research Studies Journal}, title = {Quality Management as a Part of CRM}, volume = {Vol. XVI}, year = {2013} }
TY - JOUR ID - 3770 AU - Havlíček, Karel - Břečková, Pavla - Zampeta, V. PY - 2013 TI - Quality Management as a Part of CRM JF - European Research Studies Journal VL - Vol. XVI IS - Special Issue on SMEs SP - 15-28 EP - 15-28 PB - University of Piraeus SN - 11082976 ER -
HAVLÍČEK, Karel, Pavla BŘEČKOVÁ and V. ZAMPETA. Quality Management as a Part of CRM. \textit{European Research Studies Journal}. Greece: University of Piraeus, 2013, Vol. XVI, Special Issue on SMEs, p.~15-28, 13 pp. ISSN~1108-2976.
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