BELÁS, J., Eva CIPOVOVÁ and V. DEMJAN. Current Trends in Area of Satisfaction of Bank Clients in the Czech Republic and Slovakia. Transformations in Business & Economics. Lithuania: Vilnius University, Brno University of Technology, University of Latvia, 2014, vol. 13, No 3, p. 219-234. ISSN 1648-4460. |
Other formats:
BibTeX
LaTeX
RIS
@article{4844, author = {Belás, J. and Cipovová, Eva and Demjan, V.}, article_location = {Lithuania}, article_number = {3}, keywords = {Commercial bank;Satisfaction of bank clients;Reasons for satisfaction of clients;Reasons for dissatisfaction of clients;Cross-sell index}, language = {eng}, issn = {1648-4460}, journal = {Transformations in Business & Economics}, title = {Current Trends in Area of Satisfaction of Bank Clients in the Czech Republic and Slovakia}, url = {https://www-webofscience-com.ezproxy.lib.cas.cz/wos/woscc/full-record/WOS:000346548300013?SID=EUW1ED0A8E85CwCLRyyKmz5s21lCh}, volume = {13}, year = {2014} }
TY - JOUR ID - 4844 AU - Belás, J. - Cipovová, Eva - Demjan, V. PY - 2014 TI - Current Trends in Area of Satisfaction of Bank Clients in the Czech Republic and Slovakia JF - Transformations in Business & Economics VL - 13 IS - 3 SP - 219-234 EP - 219-234 PB - Vilnius University, Brno University of Technology, University of Latvia SN - 16484460 KW - Commercial bank;Satisfaction of bank clients;Reasons for satisfaction of clients;Reasons for dissatisfaction of clients;Cross-sell index UR - https://www-webofscience-com.ezproxy.lib.cas.cz/wos/woscc/full-record/WOS:000346548300013?SID=EUW1ED0A8E85CwCLRyyKmz5s21lCh N2 - The aim of this article was to examine current trends in the area of customer's satisfaction of Czech and Slovak bank clients. In accordance with this objective satisfaction as well as factors of this satisfaction and dissatisfaction of bank clients in the Czech Republic and Slovakia have been analyzed in relation to a gender, age structure and level of education of customers. In this article the relation between bank customer's satisfaction and number of banking products being used was also studied. Inorder to achieve the above mentioned objectives our specially designed research on client satisfaction with the services of commercial banks in the Czech Republic and Slovakia has been purposely designed and then conducted in 2012. The results of this research confirmed the overall level of satisfaction of bank customers and the most important factors of satisfaction and dissatisfaction that are mostly the same in both countries. ER -
BELÁS, J., Eva CIPOVOVÁ and V. DEMJAN. Current Trends in Area of Satisfaction of Bank Clients in the Czech Republic and Slovakia. \textit{Transformations in Business \&{} Economics}. Lithuania: Vilnius University, Brno University of Technology, University of Latvia, 2014, vol.~13, No~3, p.~219-234. ISSN~1648-4460.
|