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@article{8579, author = {Knihová, Ladislava}, article_location = {Bratislava}, article_number = {2}, keywords = {Customer empowerment; digital content marketing; education-based content; explainer video; non-education-based content; video marketing.}, language = {eng}, issn = {1338-7944}, journal = {Marketing Science and Inspiration}, note = {Afiliace k VŠE}, title = {Empowering Customers through Education-based Videos in E-commerce}, url = {https://www.mins.sk/wp-content/uploads/2020/07/MSI_v15_iss2.pdf}, volume = {2020}, year = {2020} }
TY - JOUR ID - 8579 AU - Knihová, Ladislava PY - 2020 TI - Empowering Customers through Education-based Videos in E-commerce JF - Marketing Science and Inspiration VL - 2020 IS - 2 SP - 17-27 EP - 17-27 PB - Univerzita Komenského v Bratislavě SN - 13387944 N1 - Afiliace k VŠE KW - Customer empowerment KW - digital content marketing KW - education-based content KW - explainer video KW - non-education-based content KW - video marketing. UR - https://www.mins.sk/wp-content/uploads/2020/07/MSI_v15_iss2.pdf N2 - Digital marketing is a fascinating discipline. It is getting matured before our eyes and surprises us every day as it is expanding fast into various sub-disciplines. Video marketing is one of them. The objective of this paper is to examine the different marketing functions of video promotion with a special focus on the e-commerce environment. There, it traditionally served customer education, focusing exclusively on products and their features. However, the current practice demonstrates that marketing managers have quickly realized the potentials of content marketing in general, and education-based content specifically. As a result, they started to prepare video sessions designed to educate their customers in the whole context of their products and brands, not just explaining a product and its features. While processing the data of prominent e-shops from the Czech Republic and Austria, examples of video sales promotion and branding in the e-commerce environment have been analysed both from the viewpoint of their content focus and added value to customers. The comparative analysis proved a much higher interest in video promotion of the Czech e-retailer than in the case of the Austrian counterpart. Managerial implications and proposals for further research have been suggested. ER -
KNIHOVÁ, Ladislava. Empowering Customers through Education-based Videos in E-commerce. \textit{Marketing Science and Inspiration}. Bratislava: Univerzita Komenského v Bratislavě, 2020, vol.~2020, No~2, p.~17-27, 10 pp. ISSN~1338-7944.
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