NA_CS_2 Communication Skills 2

Vysoká škola finanční a správní
léto 2014
Rozsah
0/2. 12 hodin KS/semestr. 3 kr. Ukončení: z.
Vyučující
PhDr. Ladislava Knihová, Ph.D., MBA (cvičící)
Mgr. Dagmar Sieglová, M.Ed., Ph.D. (cvičící)
Garance
Mgr. Dagmar Sieglová, M.Ed., Ph.D.
Sekce managementu a marketingu (FES, KEM) – Katedra ekonomie a managementu (FES, KEM) – Katedry – Vysoká škola finanční a správní
Kontaktní osoba: Ivana Plačková
Rozvrh seminárních/paralelních skupin
NA_CS_2/cMCPH: Po 14:00–14:44 S14, Po 14:45–15:30 S14, D. Sieglová
Předpoklady
Successful completion of NA_CS_1. Mastering English as the target language (both general and professional) at the level of B2 of the Common European Framework of Reference for Languages. Readiness to actively participate in interactive seminars supported by multimedia resources.
Omezení zápisu do předmětu
Předmět je otevřen studentům libovolného oboru.
Cíle předmětu
The course focuses on developing business communication skills with an accent on dimensions of culture in intercultural business communication and management. The course provides students with a deeper understanding of communication processes to be applied straight away in both local and intercultural business situations. Course objectives: 1. Systematic improvement of business English. 2. Development of the core business skills: presentations, attending and leading meetings, resolving conflicts, discussing, negotiating, socializing and telephoning. 3. Semantic and functional focus: monitoring authentic language of business life, using the most frequently used speech acts across cultures properly and mastering the relevant key phrases fluently and spontaneously 4. Development of intercultural competences: understanding the role of cultural dimensions in business communication and management. 5. Writing: acquiring the proficiency in writing authentic business correspondence – formal and informal e-mails, memos, short factual reports, formal correspondence, and minutes. 6. Company culture: monitoring the company culture with a special focus on intercultural variation. The course objectives applies for blended study program students as well.
Osnova
  • COURSE OUTLINE: WEEKS 1-3 CLASS CONTENT: Culture as communication; Culture shock; Cultural adaptation. SPEAKING PRACTICE: Case study analysis; Active listening techniques; Interview question types. ASSIGNMENTS: Topic related job interview questions. READING: Wursten H., Lanzer, F. & Fadrhonc, T. (2012) WEEKS 4-6 CLASS CONTENT: Cultural dimensions: time, space, group vs. individual, power distance, (Hall, Hofstede). SPEAKING PRACTICE: Interviewing methods and techniques; Presentation question and answer types. Case studies. ASSIGNMENTS: Topic related job interview questions. READING: Hall, E. T. (1988). WEEKS 7-9 CLASS CONTENT: Cultural dimensions: context, emotions, uncertainty avoidance, universal vs. particular, specific vs. diffuse (Hall, Hofstede, Trompenaars); SPEAKING PRACTICE: Precision question and answers; Interviewing practices; Case studies. ASSIGNMENTS: Topic related job interview questions. READING: Wursten H. & Fadrhonc, T. (2012). WEEKS 10-12 CLASS CONTENT: Culture clusters; Soft-skills for work; Course summary. SPEAKING PRACTICE: Case study analysis; Student COUNTRY PROFILE PRESENTATIONS. ASSIGNMENTS: INTERCULTURAL COMPETENCES TESTING GUIDE due (W12). FINAL TEST (W12).
Literatura
    povinná literatura
  • Wursten H., Lanzer, F. & Fadrhonc, T. (2012). How to improve efficiency in your HR capital? Itim international.
  • Hall, E. T. (1988). The silent language in overseas business. In Baker, J. C., Ryans, J. K. & Howard, D., G. International Business Classics. Massachussetts: Lexington Books, pp. 89-102.
  • Wursten H. & Fadrhonc, T. (2012). International marketing and culture. Itim international.
  • Mascull, B. Business Vocabulary in Use Intermediate. Cambridge (Chapters 45-46, 63-66)
  • Mascull, B. Business Vocabulary in Use Advanced. Cambridge (Chapters 60-62)
    doporučená literatura
  • Dignen, B. (2011). Communicating Across Cultures. Cambridge: Cambridge University Press. ISBN 978-0-521-18198-3
  • Johnson, Christine. (2008). Intelligent Business Intermediate: Skills Book. 5. vyd. Harlow: Pearson Longman. ISBN 978-058-2847-972
  • Morrison, T., Conaway, W., and Borden, G. (1994). How to do Business in Sixty Countries: Kiss, Bow, or Shake Hands. Holbrook, Massachusetts: Bob Adams, Inc.
  • Morrison, T., Conaway, W. (2011). Kiss, Bow, or Shake Hands, Sales and Marketing: The Essential Cultural Guide - From Presentations and Promotions to Communicating and Closing. Holbrook, Massachusetts: Bob Adams, Inc.
  • Hampden-Turner, CH., M. & Trompenaars, F. (2000). Building Cross-Cultural Competence. New York: John Wiley & Sons., Ltd.
  • Hofstede, G., Hofstede G., J. & Minkov, M. (2004). Cultures and Organizations: Software of the Mind. Intercultural Cooperation and Its Importance for Survival. McGraw-Hill Professional.
  • Trompenaars, F. & Woolliams, P. (2003). Business Across Cultures. T.J. International, Ltd.
    neurčeno
  • Trompenaars, F. & Hampden-Turner, C. (1998). Riding the waves of culture. Understanding diversity in global business. New York: McGraw-Hill.
Výukové metody
Interactive seminars in both types of study (full-time students and blended study program students). The explanation of theoretical concepts and monitoring the authentic business English will be immediately followed by practical exercises - individual work, cooperative learning (pairs, groups), student presentations, role plays and analyses of recorded situations. Multimedia resources (audio and video sequences), transcripts and other authentic material will be used for practice. Short writing exercises and home assignments will complement the speaking practice.
Metody hodnocení
Requirements and assessment: 1. Intercultural Competences Testing Guide 2. Individual Country profile presentation 3. Final test 4. In-class activity 5. Attendance - min 75% for full-time students, 60% for blended study program students
Vyučovací jazyk
Angličtina
Informace učitele
Workbooks to print out for classes: Sieglova, D. (2014). Communication Skills 2 Workbook: Intercultural Competence Skils. (will be downloaded in IS) Sieglova, D. (2013). Communication Skills 1 Workbook: Culture and Language Pragmatics. (downloaded in IS - from Fall 2013)
Další komentáře
Předmět je dovoleno ukončit i mimo zkouškové období.
b0.
Předmět je zařazen také v obdobích léto 2013, léto 2015, léto 2016, léto 2017, léto 2018, léto 2019, léto 2020, léto 2021, léto 2022, léto 2023, léto 2024, léto 2025.