| HAVLÍČEK, Karel, Pavla BŘEČKOVÁ and V. ZAMPETA. Quality Management as a Part of CRM. European Research Studies Journal. Greece: University of Piraeus, Vol. XVI, Special Issue on SMEs, p. 15-28, 13 pp. ISSN 1108-2976. 2013. |
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@article{3770,
author = {Havlíček, Karel and Břečková, Pavla and Zampeta, V.},
article_location = {Greece},
article_number = {Special Issue on SMEs},
language = {eng},
issn = {1108-2976},
journal = {European Research Studies Journal},
title = {Quality Management as a Part of CRM},
volume = {Vol. XVI},
year = {2013}
}
TY - JOUR
ID - 3770
AU - Havlíček, Karel - Břečková, Pavla - Zampeta, V.
PY - 2013
TI - Quality Management as a Part of CRM
JF - European Research Studies Journal
VL - Vol. XVI
IS - Special Issue on SMEs
SP - 15-28
EP - 15-28
PB - University of Piraeus
SN - 11082976
ER -
HAVLÍČEK, Karel, Pavla BŘEČKOVÁ and V. ZAMPETA. Quality Management as a Part of CRM. \textit{European Research Studies Journal}. Greece: University of Piraeus, Vol. XVI, Special Issue on SMEs, p.~15-28, 13 pp. ISSN~1108-2976. 2013.
|
