Přehled o publikaci

Every employee has sometimes found themselves in a situation where they do not feel very confident. Whether during a business meeting or during a conflict situation in the workplace with problematic and maladapted individuals, during a telephone conversation with a customer, or when they have had to communicate unpleasant information to a boss or colleague. The aim of the lectures was to provide tools (assistance) to participants to improve communication skills and explain how to manage these situations through various communication techniques, but also to explain the meaning and purpose of constructive solutions and keeping a dialogue with problematic and maladapted individuals. It is important to understand what influences the way we communicate and to realize the role of self-confidence and stress in dealing with people. Furthermore, the purpose of the lecture was to outline some best practices and techniques that will help us to act constructively and with foresight even in difficult situations.