VSFS:BA_QM Quality Management - Informace o předmětu

BA_QM Quality Management

Rozsah

2/1/0. 16 hodin KS/semestr. 6 kr. Ukončení: zk.

Vyučující

Ing. Miroslav Halouzka, CSc. (cvičící)

Garance

Ing. Miroslav Halouzka, CSc.
Katedra ekonomie a managementu (FES, KEM) – Katedry – Vysoká škola finanční a správní
Kontaktní osoba: Mgr. Petra Dovhunová

Rozvrh seminárních/paralelních skupin

BA_QM/cECPH: každé liché úterý 15:45–16:29 E404, každé liché úterý 16:30–17:15 E404, M. Halouzka
BA_QM/pECPH: Út 14:00–14:44 E404, Út 14:45–15:30 E404, M. Halouzka

Předpoklady

No Special Prerequisites

Omezení zápisu do předmětu

Předmět je otevřen studentům libovolného oboru.

Cíle předmětu

Students will study the role of Quality Management in the Companies today .The role of Quality on the World market place and vital connection between Quality and Global Competitiveness.Importance of understanding the Quality today, change between traditional view of Quality and Total Quality concept ,which is quite different. Comprehensive understanding the Quality ,which decides about the success on the market. Students will be also informed about concrete Quality systems and implementation procedure in companies. Specifically will get information about ISO,VDA system.

Výstupy z učení

-understand and explain the fundamental concepts, principles and historical development of quality and its mamagement -describe the main approaches to quality planning,assurance and control -analyze and apply selected quality management tools and methods -evaluate the implementation and benefits of international quality standards (ISO, Kainze, Lean, Six Sigma) -explain the principles of Total Quality Management and excellence models such as EFQM -analyze the relationship of Total Quality Management and CSR/ESG -identify and reflect on global trends and challenges in quality management, including digitalizatin, Industry 4.0 -develop critical thinking and problem-solving skills through case study

Osnova

1. What is Quality, Value and Quality, Total Quality Approach-definition,Two views of Quality, Quality Management, Deming Cycle. 2.Keys to total Quality success,the future of Quality management in the 21st century. 3.Quality and Global competitivness,Cost of poor Quality,Factors inhibiting competitivness of international competitors,Quality practices in Asian countries, Europe and USA. 4.Quality control methods, tools and monitoring of quality parametres. Planning the Quality. 5.Quality systems Kaizen, Lean, Six Sigma, ISo, Muda Category. 6.Quality management - Ethics approach and social responsibility (CSR/ESG). 7.Partnership and strategic Alliances,Partnership with customers, suppliers, potential suppliers, employees and global partnering. 8.Quality culture- changing Attitudes, customer satisfaction,Retention and Loyalty. 9.Employee empowerment, Leadership and change management role 10.Quality system ISO (ISO 9001), Quality Manual - content: engaged parties,Quality Risks,Documentation,environment,product, services,responsibility x competences, activity description,recommendation, ISO 9001,ISO 45001,ISO 14001, 11.Quality and process management, Processes identification, planning,Quality policy, Risk Analyses - Risk management process,Quality objectives in the company,Excellence models in quality management, EFQM and other frameworks. 12.Trends and challenges in quality management. Industry 4.0, digitalization and global perspectives.

Literatura

povinná literatura
• Niemann, J. Reich. B and Stolu, Cm 2024, Lean Six Sigma for Production Optimization, Berlin Germany, Springer, ISBN 978-3-662-68743-7
• BRUHN, M. 2025, Quality Management for Services: Handbook for Successful Quality Management-Principles, Concepts, Methods, Berlin,Germany Springer Berlin, ISBN 978-3-662-67032-3
• Helmold M. 2024, Virtual and Innovative Quality Management Across the Value Chain. Cham, Switzerland, Sringer, ISBBN 978-3-0331-30089-9

doporučená literatura
• Babbar, M. 2025, Emerging Digitalization Trends in Business and Management: A Roadmap to Industry 5.0, New York. NY: Apple Academic Press. ISBN 978-1-77491-704-6
• Beckford J.2022, Quality Management: Reconsidered for the Digital Economy, London Routledge https// doi.org/10.4324/978100301826

Výukové metody

Lectures-provide a systematic explanation of the fundamental and advanced concepts of quality and quality management, including current trends. Seminars - focused on the practical application of knowledge and the development of skills, through solving case studies. Modern Methods (supported by technologies). Individual student presentations on selected topics related to quality management.

Metody hodnocení

Form of assessment and other student requirements: Written and oral. Ongoing assessment: Evaluation of activities during exercises. Final assessment: Oral examination, discussion on a selected topic in business management in real practice. Attendance requirements: Full-time students are required to attend at least 70% of contact sessions (excluding lectures). If this attendance requirement is not met, the student will complete “make-up assignments” as assigned by the instructor and submit them via the Submission folder.

Vyučovací jazyk

Angličtina

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