B_RKv Quality management

University of Finance and Administration
Winter 2021
Extent and Intensity
2/1/0. 6 credit(s). Type of Completion: zk (examination).
Teacher(s)
Ing. Mgr. Jaromír Tichý, Ph.D., MBA (seminar tutor)
Guaranteed by
Ing. Mgr. Jaromír Tichý, Ph.D., MBA
Department of Economics and Management – Departments – University of Finance and Administration
Contact Person: Bc. Kamila Procházková
Supplier department: Department of Economics and Management – Departments – University of Finance and Administration
Timetable of Seminar Groups
B_RKv/cEKPH: each even Tuesday 10:30–11:14 E228, each even Tuesday 11:15–12:00 E228, J. Tichý
B_RKv/pEKPH: Tue 12:15–12:59 E228, Tue 13:00–13:45 E228, J. Tichý
B_RKv/vEKPH: Fri 15. 10. 14:00–15:30 E228, 15:45–17:15 E228, 17:30–19:00 E228, Sat 20. 11. 14:00–15:30 E228, 15:45–17:15 E228, Fri 3. 12. 14:00–15:30 E228, 15:45–17:15 E228, 17:30–19:00 E228, J. Tichý
Prerequisites
There are no prerequisites for this course.
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
Learning outcomes of the course unit The aim of the course is to lead the students to understand the interdependence of quality management issues with all business processes. To understand the fact that quality management also includes planning - an activity that sets goals and quality requirements. It also sets out requirements for the use of quality management system elements, and last but not least, it has to define the processes and methods needed to effectively and efficiently meet the objectives and requirements of the market.
Learning outcomes
At the end of the course the student will be able to: - understand and adopt the principles of quality management; - Understand quality issues in terms of product and service competitiveness; - use information and knowledge in a quality management environment; - to interpret issues in the area of modern approaches to quality management.
Syllabus
  • 1. Know where I want to go - a look at quality through strategic management. 2. Process management as an effective quality management tool. 3. Planning, organization, motivation, decision making, monitoring, control over quality management. 4. Human resources and their importance for quality management. 5. Planning of orders by standards, management of the environment. 6. Quality management system. 7. Follow-up standards - the most used management standards. 8. Risk management in relation to quality management. 9. Improvement methods, software support, and Industry 4.0. 10. EFQM excellence model. 11. Metrology - I can not measure what I can measure, and if I can not measure the results, I can not even drive. 12. Business level assessment, National Quality Policy, Certification Grant.
Literature
    required literature
  • NENADÁL, Jaroslav. Systémy managementu kvality: co, proč a jak měřit?. Praha: Management Press, 2016. ISBN 978-80-7261-426-4.
  • BLECHARZ, Pavel. Kvalita a zákazník. Praha: Ekopress, 2015. ISBN 978-80-87865-20-0.
    recommended literature
  • FILIP, Ludvík. Efektivní řízení kvality. Praha: Pointa, 2019. ISBN 978-80-90753-05-1.
  • ČASTORÁL, Zdeněk. Management kvality a výkonnosti. Praha: UJAK. 2015. 120 s. ISBN 978-80-7452-101-0.
  • FILIP Ludvík a Jiří ŠEBESTÍK: (NE)KVALITA aneb pravdivý příběh kvality. Hradec Králové: TZ-one, 2017, 254 s. ISBN: 978-80-7539-049-3.
  • SMEJKAL, Vladimír a Karel RAIS. Řízení rizik ve firmách a jiných organizacích. 4. aktualiz.a rozš. vyd. Praha: Grada, 2013. ISBN 978-80-247-4644-9.
  • Normy kvality ISO
  • Strategie Národní politiky kvality v České republice na období let 2016 – 2020.
Teaching methods
Teaching consists of lectures and exercises, full-time study, and managed group consultations; combined form. Minimum attendance in cvičenív full-time studies is 75%, the controlled group consultation; combined form 50%. Students who fail to meet the mandatory level of participation may be given during the semester additional study obligations (to the extent that will demonstrate academic achievement and acquired competencies necessary for successful completion of course). If contact teaching and consultation in the personal presence of the student in full-time and combined form of study will be impossible, teaching is replaced by distance form of study and self-study.
Assessment methods
The course ends with an exam. The criterion for granting the credit is the elaboration of the semester work according to the assignment of the teacher in the range of 5-6 pages. The exam will take the form of a written test, which consists of   10 questions (minimum 60% points). If contact teaching and consultation in the personal presence of the student in full-time and part-time form of study is impossible, the completion of the course depends on the submission of a seminar paper at a sufficient level to the course submission room and passing an electronic test in is.vsfs. For successful completion of the course ISP students are required semester work in the required quality (approximately 6 pages of text).
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Information on the extent and intensity of the course: 16 hodin KS/semestr.
The course is also listed under the following terms Winter 2020, Winter 2022, Winter 2023, Winter 2024.
  • Enrolment Statistics (Winter 2021, recent)
  • Permalink: https://is.vsfs.cz/course/vsfs/winter2021/B_RKv