B_KD Communication Skills

University of Finance and Administration
Summer 2026
Extent and Intensity
0/2/0. 3 credit(s). Type of Completion: z (credit).
Guaranteed by
Ing. Pavel Rosenlacher, Ph.D.
Department of Social Sciences – Departments – University of Finance and Administration
Contact Person: Dita Egertová
Prerequisites
Does not require any special assumptions. This is due to the current spontaneous and controlled education in the social (emotional) intelligence and the ability to use conventional communication skills.
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
At the end of this course, the student will be able to understand and explain the basics of effective communication, they will practice some standard communication situations, and with the use of audiovisual recordings and their analysis, they will gain an overview of essential communication models, tactics and the most common mistakes that can occur in standard communication situations. As part of the course, the student will gain an elementary overview of the theory of so-called soft skills. The course aims to strengthen competence in the given area and enhance the qualitative personality profile of the course participants (elimination of stage fright and other often pathological phenomena - blushing, etc.).
Learning outcomes
At the end of this course, the student will be able to understand and explain the basics of effective communication, they will practice some standard communication situations, and with the use of audiovisual recordings and their analysis, they will gain an overview of essential communication models, tactics and the most common mistakes that can occur in standard communication situations. As part of the course, the student will gain an elementary overview of the theory of so-called soft skills. The course aims to strengthen competence in the given area and enhance the qualitative personality profile of the course participants (elimination of stage fright and other often pathological phenomena - blushing, etc.).
Syllabus
1 Potential and limits the acquisition of communication skills as essential components of soft skills - ambivalence between "being his" and "be in   role" 2 Communication as an exchange of information as a tool for gaining respect and influence, and as an instrument of acceptance (the establishment and strengthening of cooperation), 3 myths, mistakes and errors in the   human communication, mistaken expectations, declared and real requirements, 4 Communications and its ethos, unspoken communication pitfalls substantive interpretation, Justice vz. nepotism, 5, a right to the practical (purpose) behavior, truth and lie at   communicate. 6 Personal marketing, self-promotion, self-reflection, 7 communication facilities, telecommunications actors, behavior, personality, authenticity / flamboyance of manners, 8 coping with ambivalence, resentment, stage fright, assertive communication, 9 as face agování (acting out), the most common failures in communication  , (on the road, at   communicate). 10 Verbal, paraverbální, nonverbal communication, 11 features and functions, standard communication situations - 12 crisis communication.
Literature
    required literature
  • Peters - Kühlinger, G., Friedel, J.: Komunikační a jiné „měkké“ dovednosti. Praha: Grada Publishing, a.s., 2007, ISBN 978-80-247-2145-3
  • Kanitz, A.: Umění úspěšné komunikace. Praha: Grada, 2005. ISBN 80-247-1222-9
  • Pease, A.: Řeč těla. Praha: Portál, 2002. ISBN 80-7178-582-2
    recommended literature
  • Khelerová, V.: Komunikační dovednosti manažera. Praha: Grada, 1995. ISBN 80-7169-223-9
  • Mikuláštík, M.: Komunikační dovednosti v praxi. Praha: Grada, 2003. ISBN 80-247-0650-4
Teaching methods
Teaching takes the form of exercises for students with an optional subject, primarily devoted to the training of practical skills, and a lecture by a compulsory subject (MK). It includes a TV recording the student's performance and its evaluation (practical exercises in the TV studio). Another model suitable for practicing is an audio recording and its analysis (focus on paralinguistic). The scope of compulsory participation in education: Minimum mandatory participation in seminars / workshops in full-time study is 75%, the controlled group consultations in combined studies 50%. Students who fail to meet the mandatory level of participation may be given during the semester additional study obligations (to the extent that will demonstrate academic achievement and acquired competencies necessary for successful completion of the subject, such as an essay in the normal range, ie about 9 to 15 standard pages A4 in accordance with the Methodology VSFS). At the end of the course students take the knowledge test-study curriculum. The condition for granting such credit is: minimum prescribed attendance at seminars, successful mastery test (min. 80%) and participation in and video training with subsequent analysis of performance.
Assessment methods
Assessment methods: from   (credit, 3 credits) Active participation in seminars, training sessions and completing the analysis of the results. Written test basic theory in the range   20 questions type a, b, c, knowledge of the required readings, individual presentation of concrete communication situation in front of a video camera. U ~ mandatory forms of instruction follows the successful completion of a course of   communicatively successful handling difficult situations in the video.
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
Předpoklady: U~studentů se očekávají základní znalosti z~obecné psychologie (případně sociální psychologie) a elementární orientace v~sociologii. Očekává se ochota absolvovat audiovizuální záznam cvičného výkonu (tréninku), aktivní účast při praktických cvičeních. Vedle audiovizuálního záznamu se studenti podrobí i audiozáznamu. Prerequisites: U~~ students with basic knowledge of the expected ~ General Psychology (or social psychology) and elementary orientation ~ sociology. Expected willingness to complete audiovisual record of performance practice (training), active participation in practical exercises. Besides the audiovisual recording of the students subjected and audio recording. Garant předmětu: PhDr. Marek Matějka
The course is also listed under the following terms Winter 2011, summer 2012, Winter 2012, Summer 2013, Winter 2013, Summer 2014, Winter 2014, Summer 2015, Winter 2015, Summer 2016, Winter 2016, Summer 2017, Winter 2017, Summer 2022, Summer 2023, Summer 2024, Summer 2025.
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