VSFS:N_RKVS Quality Management in Public A - Course Information

N_RKVS Quality Management in Public Administration

Extent and Intensity

1/1. 5 credit(s). Type of Completion: zk (examination).

Teacher(s)

Mgr. Jan Hrubeš, Ph.D. (seminar tutor)

Guaranteed by

Mgr. Jan Hrubeš, Ph.D.
Faculty of Law and Administration – University of Finance and Administration
Contact Person: Ing. Barbora Ptáčková

Timetable of Seminar Groups

N_RKVS/cVMO: each odd Tuesday 12:15–12:59 M27, each odd Tuesday 13:00–13:45 M27, J. Hrubeš
N_RKVS/cVPH: each even Tuesday 12:15–12:59 S24, each even Tuesday 13:00–13:45 S24, J. Hrubeš
N_RKVS/pVMO: each odd Tuesday 10:30–11:14 M27, each odd Tuesday 11:15–12:00 M27, J. Hrubeš
N_RKVS/pVPH: each even Tuesday 10:30–11:14 S24, each even Tuesday 11:15–12:00 S24, J. Hrubeš
N_RKVS/vVPH: Fri 6. 2. 13:45–15:15 S14, 15:30–17:00 S14, Fri 20. 2. 13:45–15:15 S14, Fri 6. 3. 13:45–15:15 S35, 15:30–17:00 S35, J. Hrubeš

Prerequisites

There are no prerequisites for this course

Course Enrolment Limitations

The course is offered to students of any study field.

Course objectives

At the end of this course the student will be able to understand and explain the issue to increase efficiency and quality of public administration, public administration aim to clarify and describe the methods for its implementation, as well as to characterize the current situation in the modernization of public administration   in   CR and   more familiar with the selected basic quality management tools. Fundamentals of strategic management and the use of Balanced Scorecard, the most widely used self-evaluation tools - EFQM Excellence Model and the CAF model, application of ISO 9001 in the   public administration institutions, to clarify the procedure for the implementation of standards and the certification of quality management system. Process management and description of processes in public administration.

Syllabus

Curriculum Quality Management in Public Administration 1st module(2 pm - Lecture) introduction to quality management, implementation of quality in public administration in the Czech Republic, approaches to quality management, simple select Quality Management Tools 2nd module (2 hours - exercise) practice of using selected simple quality management tools - flowchart, diagram the causes and consequences 3th module (2 pm - Lecture) Total Quality Management approach, quality support from the EU and the Czech Republic, the EFQM Excellence model, model Common Assessment Framework - CAF 2006 4th module (2 hours - exercise) practice in CAF 2006 - evaluation and scoring examples as CAF, selection of priority improvement actions 5th module (2 pm - Lecture) prescriptive approach to quality management, the use of standards ISO 9001, ISO 14001, ISO 27001 in Public Administration, an explanation of the terms verification, certification, accreditation, process management 6th module (2 hours - exercise) practice in process management - classification of processes, description of processes using flowcharts and process maps 7th module (2 pm - Lecture) introduction to management strategies and organizational performance, Balanced Scorecard method 8th module (2 hours - exercise) practice in the Balanced Scorecard - draft mission, vision, strategy, policies and strategic map office / school 9th module (2 pm - Lecture) approach of sustainable development, Local Agenda 21, a set of indicators of European Local Agenda 21, the methodology of the National Network of Healthy Cities of the Czech Republic, Corporate social responsibility, basic project management, logical framework matrix 10th module (2 hours - exercise) case study solution for processing the logical framework matrix 11th module (2 pm - Lecture) other methods of quality management in public administration - customer satisfaction measurement and citizens Benchmarking, charter services for citizens, Mystery client 12th module (2 hours - exercise) case study solution for measuring customer satisfaction, case study solution Charter visitor library, test

Literature

recommended literature
• Půček M. a kolektiv: Řízení procesů výkonu státní správy (Případová studie Vsetín), MV ČR 2004
• kolektiv: Benchmarking ve veřejné správě (druhé, upravené a doplněné vydání), MV ČR, 2006
• Horálek V.: Jednoduché nástroje řízení jakosti I., Národní informační středisko pro podporu jakosti, 2004, kap. 2, 3 a 5 (http://www.npj.cz/publikace_vyhledavani.asp)
• Přibek J.: Systémy managementu jakosti, Národní informační středisko pro podporu jakosti, 2004, kap. 3.1, 3.2 a 8.3 (http://www.npj.cz/publikace_vyhledavani.asp)
• ČSN EN ISO 9001:2000, Systémy managementu jakosti - požadavky, Český normalizační institut, 2000
• kolektiv: Místní Agenda 21 (informace, postupy, kriteria), MŽP, 2006 (http://www.cenia.cz/web/www/web-pub2.nsf/$pid/CENMSFK2CK1O/$FILE/MA21- IPK_def.pdf)
• kolektiv: Veřejná správa v České republice, MV ČR, 2005, kap. 2.10 a 6.1 (http://www.mvcr.cz/odbor/moderniz/vs_vcr.pdf)
• kolektiv: Společný hodnotící rámec CAF 2006, Národní informační středisko pro podporu jakosti, 2007 (http://www.mvcr.cz/sprava/moderniz/dokumenty/caf2006cz.pdf)

Teaching methods

The scope of compulsory participation in education: Minimum mandatory participation in exercises in full-time studies is 75%, the controlled group consultations in combined form 50%. Students who fail to meet the mandatory level of participation may be given during the semester additional study obligations (to the extent that will demonstrate academic achievement and acquired competencies necessary for successful completion of course).

Assessment methods

credit - passed presentation during seminars exam - written test, the test consist of 8 questions, 50% of correct answers is needed to pass

Language of instruction

Czech

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.

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