N_RKVS Quality Management in Public Administration

University of Finance and Administration
Summer 2013
Extent and Intensity
1/1. 5 credit(s). Type of Completion: zk (examination).
Teacher(s)
Mgr. Jan Hrubeš, Ph.D. (seminar tutor)
Ing. Pavel Kajml (seminar tutor)
Guaranteed by
Ing. Pavel Kajml
Faculty of Law and Administration – University of Finance and Administration
Contact Person: Ing. Barbora Ptáčková
Timetable of Seminar Groups
N_RKVS/cVMO: each odd Wednesday 8:45–9:29 M25, each odd Wednesday 9:30–10:15 M25, J. Hrubeš
N_RKVS/cVPH: each odd Monday 15:45–16:29 S34, each odd Monday 16:30–17:15 S34, P. Kajml
N_RKVS/pVMO: each even Wednesday 8:45–9:29 M25, each even Wednesday 9:30–10:15 M25, J. Hrubeš
N_RKVS/pVPH: each even Monday 15:45–16:29 S34, each even Monday 16:30–17:15 S34, P. Kajml
N_RKVS/uVPH: Tue 12. 2. 17:30–19:00 S13, Tue 5. 3. 15:45–17:15 S14, 17:30–19:00 S14, Tue 19. 3. 15:45–17:15 S14, 17:30–19:00 S14, P. Kajml
N_RKVS/vVMO: Fri 15. 2. 13:45–15:15 M14, 15:30–17:00 M14, Fri 1. 3. 15:30–17:00 M16, Fri 3. 5. 15:30–17:00 M17, 17:15–18:45 M17, J. Hrubeš
N_RKVS/vVPH: Fri 8. 2. 17:15–18:45 S35, Fri 22. 2. 17:15–18:45 S35, Sat 9. 3. 9:45–11:15 S35, 11:30–13:00 S35, Fri 22. 3. 17:15–18:45 S35, P. Kajml
Prerequisites
There are no prerequisites for this course
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
At the end of this course the student will be able to understand and explain the issue to increase efficiency and quality of public administration, public administration aim to clarify and describe the methods for its implementation, as well as to characterize the current situation in the modernization of public administration   in   CR and   more familiar with the selected basic quality management tools. Fundamentals of strategic management and the use of Balanced Scorecard, the most widely used self-evaluation tools - EFQM Excellence Model and the CAF model, application of ISO 9001 in the   public administration institutions, to clarify the procedure for the implementation of standards and the certification of quality management system. Process management and description of processes in public administration.
Syllabus
Curriculum Quality Management in Public Administration 1st module(2 pm - Lecture) introduction to quality management, implementation of quality in public administration in the Czech Republic, approaches to quality management, simple select Quality Management Tools 2nd module (2 hours - exercise) practice of using selected simple quality management tools - flowchart, diagram the causes and consequences 3th module (2 pm - Lecture) Total Quality Management approach, quality support from the EU and the Czech Republic, the EFQM Excellence model, model Common Assessment Framework - CAF 2006 4th module (2 hours - exercise) practice in CAF 2006 - evaluation and scoring examples as CAF, selection of priority improvement actions 5th module (2 pm - Lecture) prescriptive approach to quality management, the use of standards ISO 9001, ISO 14001, ISO 27001 in Public Administration, an explanation of the terms verification, certification, accreditation, process management 6th module (2 hours - exercise) practice in process management - classification of processes, description of processes using flowcharts and process maps 7th module (2 pm - Lecture) introduction to management strategies and organizational performance, Balanced Scorecard method 8th module (2 hours - exercise) practice in the Balanced Scorecard - draft mission, vision, strategy, policies and strategic map office / school 9th module (2 pm - Lecture) approach of sustainable development, Local Agenda 21, a set of indicators of European Local Agenda 21, the methodology of the National Network of Healthy Cities of the Czech Republic, Corporate social responsibility, basic project management, logical framework matrix 10th module (2 hours - exercise) case study solution for processing the logical framework matrix 11th module (2 pm - Lecture) other methods of quality management in public administration - customer satisfaction measurement and citizens Benchmarking, charter services for citizens, Mystery client 12th module (2 hours - exercise) case study solution for measuring customer satisfaction, case study solution Charter visitor library, test
Literature
    recommended literature
  • Přibek J.: Systémy managementu jakosti, Národní informační středisko pro podporu jakosti, 2004, kap. 3.1, 3.2 a 8.3 (http://www.npj.cz/publikace_vyhledavani.asp)
  • kolektiv: Benchmarking ve veřejné správě (druhé, upravené a doplněné vydání), MV ČR, 2006
  • ČSN EN ISO 9001:2000, Systémy managementu jakosti - požadavky, Český normalizační institut, 2000
  • Horálek V.: Jednoduché nástroje řízení jakosti I., Národní informační středisko pro podporu jakosti, 2004, kap. 2, 3 a 5 (http://www.npj.cz/publikace_vyhledavani.asp)
  • kolektiv: Místní Agenda 21 (informace, postupy, kriteria), MŽP, 2006 (http://www.cenia.cz/web/www/web-pub2.nsf/$pid/CENMSFK2CK1O/$FILE/MA21- IPK_def.pdf)
  • kolektiv: Veřejná správa v České republice, MV ČR, 2005, kap. 2.10 a 6.1 (http://www.mvcr.cz/odbor/moderniz/vs_vcr.pdf)
  • kolektiv: Společný hodnotící rámec CAF 2006, Národní informační středisko pro podporu jakosti, 2007 (http://www.mvcr.cz/sprava/moderniz/dokumenty/caf2006cz.pdf)
  • Půček M. a kolektiv: Řízení procesů výkonu státní správy (Případová studie Vsetín), MV ČR 2004
Teaching methods
The scope of compulsory participation in education: Minimum mandatory participation in exercises in full-time studies is 75%, the controlled group consultations in combined form 50%. Students who fail to meet the mandatory level of participation may be given during the semester additional study obligations (to the extent that will demonstrate academic achievement and acquired competencies necessary for successful completion of course).
Assessment methods
: prescribed participation in seminars, group presentations, exam consisting of a written and oral
Language of instruction
Czech
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
General note: Bb1.
The course is also listed under the following terms Winter 2007, Summer 2008, Winter 2008, Summer 2009, Winter 2009, summer 2012, Summer 2014, Summer 2015.
  • Enrolment Statistics (Summer 2013, recent)
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